Merica Eubanks
Houston,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Professional Coach Operator
Transdev Transportation
10.2012 - Current
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Retained bus system, route and stop knowledge for informative customer advice.
- Received excellent customer reviews for friendly, punctual transport services.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Diffused potential passenger disputes with fairness and professionalism.
Administrative Assistant
MD Anderson Research Center
03.2005 - 09.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Education
American InterContinental University
Houston, TXSkills
- Written & Verbal Skills
- Scheduling
- Workflow Optimization
- Mail Handling
- Data Entry
- Spreadsheet Management
- Filing
- Office Administration
- Complex Problem-Solving
- Reading Comprehension
- Strategic Planning
- Commercial Driving
- Defensive Driving
- Safety-Focused
- Clean Driving Record
Certification
Defensive Driving
CUTA
Smith System
Timeline
Professional Coach Operator
Transdev Transportation
10.2012 - Current
Administrative Assistant
MD Anderson Research Center
03.2005 - 09.2012
American InterContinental University
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