Results-oriented, versatile professional, seeking leadership position overseeing the development of initiatives that support overall organizational strategy and goals for quality, customer service, revenue performance and productivity.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Barber
Tune Up The Manly Salon
08.2023 - Current
Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
Answered incoming telephone calls and scheduled appointments for clients.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Axe Master
Texas Axe Master
01.2021 - 07.2023
Optimized workflow by organizing tools and materials for easy access during shifts, minimizing downtime between tasks.
Maintained a safe working environment by adhering to safety protocols and keeping workspaces clean and organized.
Managed inventory levels of supplies, notifying management when restocking was necessary to avoid delays in production schedules.
Bartender/Salon Coordinator
Tune Up The Manly Salon
08.2019 - 09.2021
Serve customers complimentary drinks
Manage schedule of customers and stylist daily
Keep stations swept and supplies filled for stylist
Catering Manager
Katz's Deli
09.2012 - 07.2014
Increased event bookings by developing and implementing effective catering sales strategies.
Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
Increased brand visibility through participation in trade shows, conferences, and other public-facing events.
Maintained accurate records of client meetings, booked events, and financial transactions using CRM software.
Collaborated with culinary team to develop innovative menus tailored to specific client needs and preferences.
Determined facility, services and staffing needs to establish framework for successful event execution.
Enhanced client satisfaction by addressing and resolving concerns in a timely manner.
Monitored industry trends to stay competitive within the catering market space.
Negotiated contracts to secure profitable agreements with vendors and suppliers.
Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
Corporate Account Manager
ExpressJet Airlines
01.2007 - 01.2010
Style and approach to leadership that facilitates open Corporate Communications
Innovative resolving operational challenges, with proven ability to impact bottom-line profitability
Direct liaison to crew, clients and vendors pertaining to all catering needs for corporate flights.
Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
Designed catering packages to increase sales and customer experience.
In-flight Instructor
ExpressJet Airlines
01.2005 - 01.2007
Qualified instructor for Recurrent, Initial and Air Transportation Supervisor
Provide in-depth training for initial flight attendants.
Flight Attendant
ExpressJet Airlines
01.2002 - 01.2005
Responsible for the safety and comfort of passengers
Perform job according to Federal Aviation Regulations and company policies
Keep in constant communication with crew members through teamwork
Utilize emergency training, when required, to deal with abnormal situations.
Bartender/Server/Trainer
Trulucks Restaurant Company
01.2000 - 01.2005
I worked as a bartender, server, and trainer for this company in many different stores
Trulucks gave me the opportunity to grow in the knowledge of bartending and opening new restaurants and all the hard work to make it successful.