Meridith Hollins
Atlanta,GA
Summary
Enthusiastic, forward-thinking, and accuracy-focused team player, concentrated on achieving continuous, improved business performance. Enthusiastic Human Resources Training Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of employee management and training program implementation. Motivated to learn, grow and excel.
Overview
19
19
years of professional experience
Work History
Human Resources Training Coordinator
Birmingham Water Works Board
Birmingham , Alabama
2011.03 - Current
- Assist in development and implementation of scheduled training classes and programs.
- Perform training needs assessments, assist with annual training calendar, develop and maintain all training manuals and materials, and facilitate classroom set-up and logistics.
- Conduct New Hire Orientation for organization of over 600 employees.
- Recognized by peers for professionalism, detail orientation, and exceptional customer service.
- Develop Departmental and Job specific training curriculum, inclusive of PowerPoint presentations, training manuals, and course completion criteria.
- Utilize HRIS tools to ensure streamlined operations, improved processes and increased efficiency while tracking Educational Assistance Program tuition reimbursements, training contracts, registrations, departmental charges, evaluations, and certificates.
- Completed human resource operational requirements by scheduling and assigning employees.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Call Center Representative
Birmingham Water Works Board
Birmingham , AL
2009.10 - 2011.03
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Educated customers on company systems, form completion, and access to services.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Social Studies Teacher
Birmingham Board Of Education
Birmingham , Alabama
2004.08 - 2009.05
- Motivated students with captivating history presentations utilizing workshops, hands-on activities and dramatic scenarios.
- As a Building Based Student Support Team (BBSST) intervention committee member, focused on academic improvement, parent involvement and behavior modifications to reach at-risk teenagers.
- Conceptualized, developed, and supervised the student newsroom to publish student's individual work.
- Created, implemented, and managed school-wide cultural programs to promote acceptance and diversity among faculty and student.
- Maintained awareness of relevant current events and quickly incorporated study into curriculum.
- Educated students regarding national and global social issues and influencing factors.
- Worked with principal's office on disciplinary and safety issues.
- Conducted regular parent-teacher conferences to keep parents informed of student progress.
- Encouraged consistent classroom attendance and managed student behavior using constructive criticism.
- Utilized curriculum which reflected diverse educational, cultural and linguistic background of student body.
- Developed instructional aids for classroom use and encouraged student participation.
- Implemented prepared lesson plans in established classrooms.
- Used computers, audio-visual aids, and other equipment to supplement presentations.
- Planned learning activities that provided students with opportunities to observe, question and investigate social studies topics.
Education
M.S - Organizational Leadership
Columbia Southern University
08.2021
B.A. - Social and behavioral science, Social Studies and World History
University of Alabama
05.2003
Skills
- Training and mentoring
- File and records management
- Training development
- Planning and Coordination
- Responsible
- Cultural awareness
- Oral And Written Communication
- Decision Making
- Ability To Manage
- Hr Knowledge
- Human Resources Policies
- Organizational Policies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programsPaid sick leave401k matchTimeline
Human Resources Training Coordinator
Birmingham Water Works Board
2011.03 - Current
Call Center Representative
Birmingham Water Works Board
2009.10 - 2011.03
Social Studies Teacher
Birmingham Board Of Education
2004.08 - 2009.05
M.S - Organizational Leadership
Columbia Southern University
B.A. - Social and behavioral science, Social Studies and World History
University of Alabama
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