Meridith Holmes
Whitefield,NH
Summary
Driven Operations Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Home Depot
Littleton, NH
01.2021 - Current
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Work with current and past ASDS in the store with staffing planner and alignment.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Provided mentorship for employees to coach sales, promote effective upselling and cross-sell to improve retail productivity.
- Delegated work to staff, setting priorities and goals.
Associate Support Department Supervisor
Home Depot
Littleton , NH
02.2014 - 01.2021
- Developed and implemented processes for tracking associate performance, attendance, and customer satisfaction metrics.
- Participated in recruiting efforts by interviewing prospective candidates for open positions within the department.
- Organized team building events or activities designed to foster collaboration among members of the group.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Utilized learning checklists and training materials when training new team members.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Interpreted and communicated work procedures and company policies to staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Education
Bachelor of Science - Parks, Recreation, And Leisure Studies
University of Maine
Orono, ME06-2003
Skills
- Operations Oversight
- Business Development
- P&L Management
- Performance monitoring
- Team building, mentoring, networking
- Incidents management
- Customer Service
Accomplishments
- Golden Apron Winner 2023
- Mentor for EDP multiple times
- Completed the ASM EDP
Timeline
Assistant Store Manager
Home Depot
01.2021 - Current
Associate Support Department Supervisor
Home Depot
02.2014 - 01.2021
Bachelor of Science - Parks, Recreation, And Leisure Studies
University of Maine