Summary
Overview
Work History
Education
Skills
Timeline
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Meridith McKim

Garland,TX

Summary

Detail-oriented professional with strong analytical, communication, and teamwork skills. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Brings positive attitude and commitment to learning and developing new professional skills.

Overview

21
21
years of professional experience

Work History

Billing Specialist

Linkex, Inc.
Lancaster, TX
09.2015 - Current
  • Billed 750-800 customer invoices weekly
  • Collaborated with departments to verify billing information.
  • Assisted colleagues with complex billing issues to foster teamwork.
  • Prepared itemized statements and recorded amounts due for services rendered.
  • Worked with collections team to recover overdue payments, ensuring cash flow.
  • Improved customer satisfaction through prompt responses to inquiries.
  • Enhanced relationships with clients via effective communication on billing matters.
  • Monitored invoices and performed collections duties, maintaining payment records.
  • Processed vendor payments weekly using various software programs.

Mobile Communications Coordinator

Gibson Energy, Inc.
Mesquite, TX
04.2013 - 04.2014
  • Diagnosed specific hardware/software issues from driver feedback and provided troubleshooting support by phone.
  • Created service tickets for reported problems. Compiled management reports while providing weekend support when necessary.
  • Coordinated installation schedules with drivers and service centers for new equipment.
  • Scheduled repair services for trucks needing electrical work, aided technicians, and performed quality assurance checks post-installation.
  • Delivered training sessions to drivers, owner operators, and supervisors during orientation while resolving dispatch-related issues.
  • Provided site training during installations to foster driver proficiency with on-board systems.
  • Executed quality assurance for installed equipment prior to truck deployment to ensure functionality.
  • Updated TMW with lease data during installs to ensure seamless operation during go live.
  • Facilitated company-wide communication to more than 50 employees across multiple offices.

Operations Trainer

Greatwide Logistics Services
09.2010 - 06.2012
  • Conducted training sessions for new employee orientation, OJT, software use, customer service, safety practices, and corporate policies. Utilized role playing, team exercises, discussions, and demonstrations as instructional techniques.
  • Delivered comprehensive LME systems training covering Order Entry, Billing & A/R, Settlement, EDI, Fuel, and Reporting. Ensured all end users provided excellent service and achieved successful go live implementations.
  • Coordinated with project managers to resolve LME operational failures during testing. Provided training on new customer software for call center and field offices while delivering onsite support during go live implementations.
  • Created and maintained training manuals and standard operating procedures for call center and field offices. Ensured consistent service delivery and increased employee productivity through documented operations staff guidelines.
  • Monitored training effectiveness and developed standardized tests to assess employee performance. Provided counseling and additional training, reporting progress to management.
  • Collaborated with management to understand work situations and customer expectations. Shared insights enhanced employee understanding of policy changes and software requirements.
  • Identified and solved problems across all organizational levels. Executed customer software implementations while discovering opportunities for continuous improvement.
  • Presented safety regulations and departmental policies in daily meetings to enhance employee awareness.
  • Trained and mentored new personnel hired to fulfill various roles.

Logistics Coordinator

Greatwide Logistics Services
Dallas, TX
09.2004 - 09.2010
  • Directed customer service operations for Wal-Mart, Coca-Cola, Ahold, and Miller Brewing while expanding business opportunities.
  • Handled EDI load acceptance, built loads, provided spot rate quotes, resolved shipment issues, and managed logistics.
  • Administered bid packages for major clients including Wal-Mart, Coca-Cola, PepsiCo, Ahold, Smithfield, and Miller Brewing.
  • Negotiated freight rates; dispatched carriers and resolved OS&D issues along with detention requests.
  • Onboarded new carriers; confirmed adherence to company standards and insurance requirements.

Education

Some College (No Degree) - Criminal Science

Nicholls State University
Thibodaux, LA

Skills

  • Proficient in billing software
  • Thorough account reconciliation
  • Proficient in month-end reconciliations
  • Effective team collaboration
  • Detailed due diligence analysis
  • Critical thinking and analysis
  • Detail-oriented organizational abilities
  • Clear and concise communication

Timeline

Billing Specialist

Linkex, Inc.
09.2015 - Current

Mobile Communications Coordinator

Gibson Energy, Inc.
04.2013 - 04.2014

Operations Trainer

Greatwide Logistics Services
09.2010 - 06.2012

Logistics Coordinator

Greatwide Logistics Services
09.2004 - 09.2010

Some College (No Degree) - Criminal Science

Nicholls State University

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Meridith McKim