Summary
Overview
Work History
Education
Skills
Timeline
Server
Meridith  Trocano

Meridith Trocano

Indian Trail,NC

Summary

Current teacher looking for opportunity to enter back into the restaurant world. Dynamic server with extensive experience in fast paced and fine dining. I excel in relationship building and problem resolution. Demonstrated strong communication skills while upselling menu items, significantly enhancing customer satisfaction. Proven ability to manage POS systems efficiently, ensuring timely service and compliance with health protocols. Committed to creating exceptional dining experiences.

Overview

25
25
years of professional experience

Work History

Quaker Steak and Lube

Server
03.1997 - 03.2022

Sat customers at tables

Memorized daily/nightly specials

Took drink and food orders

Helped on expo line

Ran food for others

Worked large events

Server

Hickory Grill
06.2010 - 06.2016

Sat parties at a table

Greeted each table kindly

Presented daily specials to each table

Took drink and food order

Delivered meals to customers making sure they were happy with their food

  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Houlihans Bar and Grill
02.2005 - 05.2009
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server/bartender

Avalon Country Club
03.2007 - 03.2009
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Crocketts
02.2001 - 03.2006
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Education

Bachelor Of Arts - Communications

West Virginia University
Morgantown, WV
08.2013

Skills

  • Relationship building
  • Public speaking
  • Computer skills
  • Supervision and leadership
  • Problem resolution
  • Excellent communication
  • Attention to detail
  • Organization and time management
  • Good Telephone Etiquette
  • Decision-making
  • Training & Development

Timeline

Server

Hickory Grill
06.2010 - 06.2016

Server/bartender

Avalon Country Club
03.2007 - 03.2009

Server

Houlihans Bar and Grill
02.2005 - 05.2009

Server

Crocketts
02.2001 - 03.2006

Quaker Steak and Lube

Server
03.1997 - 03.2022

Bachelor Of Arts - Communications

West Virginia University
Meridith Trocano