Merie Gibson Agbaza
Dacula,USA
Summary
8 years of experience delivering strategic quality growth and regulatory compliance, with a proven record of initiative success in writing and implementing Standard Operating Procedures (SOPs), Corrective and Preventive Actions (CAPAs). Supported by a strong record of decision-making skills and experienced quality approach.
Professional production specialist with strong focus on team collaboration and achieving results. Skilled in overseeing production processes, optimizing workflows, and ensuring quality standards. Reliable and adaptable, effectively managing resources and fostering productive work environment. Expertise in safety protocols, inventory management, and process improvement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Production Supervisor (Paint Shop)
Kubota Manufacturing of America
12.2023 - Current
- Responsible for the day to day running of the paint shop; delivering high quality painted parts for tractors and skid steers assembly.
- Prioritizing Safety by conducting Site Inspections and Daily Patrol Review.
- Updating and presenting Shop Management Reviews with the agenda focused on SEQDC.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Collaborated with management and engineering teams to develop and implement innovative strategies for maximizing production efficiency without compromising quality standards.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Managed team of 20 production associates, overseeing productive production processes and meeting all deadlines.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cultivated professional working relationships with peers and supervisors.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Cultivated culture of excellence and accountability, leading by example and providing clear expectations.
Quality Assurance Supervisor
LiDestri Food and Drink
02.2023 - 11.2023
- Quality Assurance, Food Defense with GMP and SQF practice
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
- Established and tracked quality department goals and objectives.
- Recorded, analyzed, and distributed statistical information.
Production Supervisor/Quality Control
Innovative Powder Coating
10.2017 - 01.2023
- Perform in process and final inspection of coating and painting activities that includes verification of blasting materials used in Inspection and testing of coating/ painting equipment, visual inspection and verify surface profile of metal surface prior to metal surface prior to coating/ painting after blasting/ cleaning
- Coordinate with the client and sub-contractors representative on daily basis to resolve any quality problems or issued
- Conduct visual inspection on all equipment to use to ensure equipment was calibrated and in good operating condition
- Preparation and compilation of quality reports/records and other quality related documents for activity acceptance and final project handover
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
Production Supervisor
Innovative Powder Coating
04.2017 - 09.2017
- Effectively lead, coached and developed work team to accomplish operational objectives
- Identify, diagnose and resolve operational, manufacturing and maintenance problems within deadlines
- Plan workflow, manage multiple priorities and meet daily production targets while consistently reducing downtime
- Develop new procedures and processes to improve production accuracy
- Establish and maintain acceptable quality levels for all assigned products
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
Production Trainee
Innovative Powder Coating
12.2016 - 03.2017
- Performed product inspections
- Provided team training, and mentoring
- Ensured all relevant production reports were input in business computer systems
- Assisted on the loading platforms with product delivery to plant
- Enhanced production efficiency by streamlining processes and implementing best practices.
- Conducted routine inspections of equipment to identify potential problems early on, ensuring optimal performance at all times.
- Utilized lean manufacturing techniques to minimize waste generation and maximize resources effectively within the production line.
- Contributed to the achievement of production goals by consistently meeting daily targets and deadlines.
- Demonstrated adaptability by quickly learning new processes as required by changes in technology or business needs.
Customer Service Manager
Diamond Bank
09.2009 - 05.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Kept accurate records to document customer service actions and discussions.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Bank Teller Supervisor
Diamond Bank
01.2008 - 09.2009
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Increased account retention with proactive outreach efforts targeting existing customers facing potential account closure or dissatisfaction issues.
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
Funds Transfer and Trade Desk Banker
Diamond Bank
06.2006 - 12.2007
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Coordinated with other banking institutions for interbank transactions, ensuring smooth operation and customer satisfaction.
Analytical Laboratory Technician
Afrab Chem Ltd
06.1998 - 08.1998
- Documented neatly and precisely all results and organized collected data for management review
- Monitored production processes to assure they are operating consistently and efficiently
- Labeled and maintained samples of ingredients and products for retains or shelf life monitoring and identify potential hazards and solution to issue
- Ensured batches are within predetermined parameters of quality before getting packaged as a final product
- Aided in the enforcement of packaging standards
- Assisted in the validation of new instruments or software systems to ensure seamless integration into laboratory operations while maintaining data reliability standards.
- Advanced quality control initiatives by developing robust test methods for the evaluation of product performance characteristics.
Education
Bachelors of Science - Chemistry, Industrial Chemistry
University of Ibadan
01.2001
Skills
- Laboratory Experience
- Root Cause Analysis
- Quality Assurance
- EXCEL
- OPERATIONS
- Production Management
- Process Improvement
- MICROSOFT OFFICE
- SAP
- 5S
- Lean Manufacturing
- MS OFFICE
- ACCESS
- Lean
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Microsoft Office Specialist (MOS) Certification
- [Better Process Control School Course] University Of Tennessee Food Science Dept [June 2023]
- Leadership Empowerment Advancement Program 1 Kubota Mfg America March 2024.
- Leadership Empowerment Advancement Program 2 Kubota Mfg America June 2024.
- 5 Gen Certification Program 1 Kubota Mfg America September 2024.
Timeline
Production Supervisor (Paint Shop)
Kubota Manufacturing of America
12.2023 - Current
Quality Assurance Supervisor
LiDestri Food and Drink
02.2023 - 11.2023
Production Supervisor/Quality Control
Innovative Powder Coating
10.2017 - 01.2023
Production Supervisor
Innovative Powder Coating
04.2017 - 09.2017
Production Trainee
Innovative Powder Coating
12.2016 - 03.2017
Customer Service Manager
Diamond Bank
09.2009 - 05.2016
Bank Teller Supervisor
Diamond Bank
01.2008 - 09.2009
Funds Transfer and Trade Desk Banker
Diamond Bank
06.2006 - 12.2007
Analytical Laboratory Technician
Afrab Chem Ltd
06.1998 - 08.1998
- Microsoft Office Specialist (MOS) Certification
- [Better Process Control School Course] University Of Tennessee Food Science Dept [June 2023]
- Leadership Empowerment Advancement Program 1 Kubota Mfg America March 2024.
- Leadership Empowerment Advancement Program 2 Kubota Mfg America June 2024.
- 5 Gen Certification Program 1 Kubota Mfg America September 2024.
Bachelors of Science - Chemistry, Industrial Chemistry
University of Ibadan
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