Summary
Overview
Work History
Education
Skills
Timeline
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Meriem Selmani

Staten Island,NY

Summary

Organized professional who promotes demonstrated ability to manage office operations, coordinate front desk activities, and maintain patient records. Skilled in using medical software and proficient in clerical duties as well as providing excellent customer service.

Overview

5
5
years of professional experience

Work History

FGP Secretary II Intake/Scheduler

NYU Langone Health
11.2023 - Current
  • Responsible for greeting patients in a polite manner and for answering all patient inquiries to ensure understanding and patient satisfaction.
  • Handled sensitive information discreetly, maintaining confidentiality in relation to patient demographics, appointment information, safety and financial forms.
  • Executed all intake functions including registration form collection, obtaining insurance information and verifying eligibility, copayment collection. Scanned all necessary documents into Epic.
  • Observe waiting area to identify and communicate wait times effectively.
  • Release/upload medical records in accordance with HIPPA and FGP ROI guidelines.
  • Facilitated inter-departmental communication to ensure all parties were informed of key updates.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

Medical Receptionist

Crossover Health
12.2019 - Current
  • Handle all guest interactions with the highest level of hospitality and professionalism, resulting in 95% customer satisfaction.
  • Provide supervision, oversight and accountability for complex projects including calendar management and records management.
  • Handle communication pipelines and disseminate time sensitive information from management to over five different teams through an internal chat network.
  • Answered phones promptly and directed calls appropriately.
  • Assisted with administrative tasks such as filing documents or preparing mailings.
  • Accountable for uploading patient information into EMR with total accuracy audits averaging at 100%.
  • Utilized effective problem solving skills to resolve any conflicts that arise.

Education

Bachelor of Science - Biology

Long Island University

Skills

  • HIPPA Guidelines
  • Medical Records Management
  • Administrative Procedures
  • Patient Relations

Timeline

FGP Secretary II Intake/Scheduler

NYU Langone Health
11.2023 - Current

Medical Receptionist

Crossover Health
12.2019 - Current

Bachelor of Science - Biology

Long Island University

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Meriem Selmani