MERIH GEBRESILASSIE
Aurora,CO
Summary
Highly-qualified Housekeeping Manager offering 2 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Sodexo Healthcare Services
Aurora, CO
09.2021 - Current
- Performed environmental site assessments and provided remediation recommendations.
- Advised corporations or government agencies of procedures to follow in cleaning up contaminated sites to protect people and environment.
- Formulated and implemented long-range plans for environmental programs.
- Advised corporations and government agencies of procedures to follow in cleaning up contaminated sites to protect people and environment.
- Managed staff of 40 housekeepers.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports and other business documentation.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
Hospital Distribution Manager
Hospital Cooperative Laundry
Denver, CO
09.2018 - 09.2021
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
- Streamlined processes to enhance operational productivity and overall traceability.
- Sourced suppliers and negotiated advantageous rates on track with company's budget and goals.
- Supported consistent order fulfillment accuracy by inspecting products to verify correct price and display alignment.
- Monitored and managed stock levels, delivery times and transportation costs to adhere to clients' specifications.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Boosted team performance with enhanced employee evaluation processes.
- Hired, trained and evaluated 30 distribution techs to meet department targets.
- Increased client retention by providing superior customer service.
- Increased efficiency and effectively supervised 30 team members to achieve optimal productivity.
- Hired, trained and evaluated distribution techs to meet department targets.
- Identified and solved complex strategy obstacles to promote growth and guide business direction.
- Documented safety action plans, quality initiatives, and team performance in linen Helper system.
- Implemented new Route systems, resolved performance issues and expanded processes to meet diverse needs.
Restaurant Manager
GrabbaGreen
Denver, CO
06.2018 - 09.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed 21 team members on effective methods, operations and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Restaurant Supervisor
Rachel's Mediterranean
Buffalo, NY
03.2014 - 03.2018
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Managed Over 50 Customer calls per day .
Education
BBA - Business Administration And Management
SUNY Buffalo State
Buffalo, NY05.2018
Associate of Arts - Accounting
Erie Community College
Buffalo, NY05.2015
Skills
- Employee Retention
- Kronos Work Force Managements
- Safety and Infection prevention
- Bed Board Epic Systems
- HCAAPs
Certification
OSHA
Diversity and Inclusion
Infection Prevention
Timeline
Housekeeping Manager
Sodexo Healthcare Services
09.2021 - Current
Hospital Distribution Manager
Hospital Cooperative Laundry
09.2018 - 09.2021
Restaurant Manager
GrabbaGreen
06.2018 - 09.2018
Restaurant Supervisor
Rachel's Mediterranean
03.2014 - 03.2018
BBA - Business Administration And Management
SUNY Buffalo State
Associate of Arts - Accounting
Erie Community College
OSHA
Diversity and Inclusion
Infection Prevention
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