Summary
Overview
Work History
Education
Skills
Timeline
Generic

M. ERIKA KERBER

Mill Creek,WV

Summary

Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

34
34
years of professional experience

Work History

Cashier

AMHS
04.2019 - 03.2024
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Elderly Caretaker

REACH AND CO.
04.2017 - 04.2019
  • Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
  • Reduced instances of falls and injuries by implementing safety measures and regularly monitoring living environments.
  • Promoted mental stimulation through engaging conversations, recreational activities, and memory exercises tailored to each individual''s interests.
  • Supported families in understanding the needs of their elderly loved ones, fostering open communication between all parties involved.
  • Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
  • Managed medication schedules accurately, reducing potential health risks associated with missed or incorrect dosages.
  • Collaborated with healthcare professionals to develop comprehensive care plans that addressed the specific needs of each client.
  • Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
  • Monitored clients'' vital signs and reported any significant changes to healthcare providers promptly, contributing to early intervention efforts when necessary.
  • Maintained detailed records for accurate reporting on client progress, simplifying communication between family members and healthcare professionals.

Retail Sales Associate

ABCDECOR AND CIA
06.1990 - 11.2016
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
  • Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
  • Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.
  • Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Education

High School Diploma -

UNI FEM FROM MEXICO
MEXICO CITY
06.1990

Skills

  • Cash Register Operation
  • Payment Collection
  • Payment Processing
  • Product restocking
  • Cash Handling
  • Customer Assistance
  • Retail Merchandising
  • Money Handling

Timeline

Cashier

AMHS
04.2019 - 03.2024

Elderly Caretaker

REACH AND CO.
04.2017 - 04.2019

Retail Sales Associate

ABCDECOR AND CIA
06.1990 - 11.2016

High School Diploma -

UNI FEM FROM MEXICO

Similar Profiles

CREATE PROFILE
M. ERIKA KERBER