Merilyn Hightower
Auburn,USA
Summary
Seasoned administrative professional with 26 years in delivering customer service, office administration, and clerical support. Strong organizational skills and problem-solving abilities ensure accurate record maintenance and efficient office procedures. Supports multiple departments and coordinates communications effectively.
Overview
27
27
years of professional experience
Work History
Clerical Aide
Auburn City Schools
Auburn, Alabama
01.2011 - Current
- Supported 13 maintenance professionals by coordinating administrative tasks for 11 schools.
- Assisted department bookkeeper in opening new accounts and updating transportation service applications to streamline financial processes.
- Respond promptly to faculty and parent inquiries while maintaining a high level of customer service.
- Maintained accurate departmental records, ensuring quality control of documentation for compliance and accessibility.
- Recommend process improvements to increase office efficiency and service quality.
- Oversaw daily operations of maintenance department.
Receptionist
Auburn City Schools
Auburn, Alabama
01.2000 - 01.2011
- Managed a high-volume, multi-line telephone system and greeted visitors professionally.
- Supported school secretary in managing daily administrative operations and correspondence, ensuring smooth office functionality.
- Coordinated substitute teacher coverage for more than 115 faculty members.
- Facilitated communication with parents about student attendance, fostering strong school-parent relationships.
- Collaborated with four guidance counselors to manage confidential student records, safeguarding sensitive information.
- Auburn High School
Education
Associate of Science - Office Management
Southern Union State Community College
Opelika, Alabama01-2014
Additional college coursework
Snead State Community College
01-2013
Skills
- Office Administration
- Recordkeeping
- Compliance Monitoring
- Data Entry
- Account Maintenance
- Clerical Support
- Customer Service
- Telephone communication
- Front desk operations
- Staff Support
- Records Management
- Electronic records
- Customer Relationship Management
- Team Collaboration
- Microsoft Word
- Problem Solving
- Telephone Systems
Accomplishments
- Implemented proactive office procedures that contributed to increased departmental morale and efficiency.
- Helped improve maintenance work order processes, resulting in greater satisfaction throughout the school system.
- Recognized for maintaining accurate records and providing dependable administrative support.
Timeline
Clerical Aide
Auburn City Schools
01.2011 - Current
Receptionist
Auburn City Schools
01.2000 - 01.2011
Associate of Science - Office Management
Southern Union State Community College
Additional college coursework
Snead State Community College