Merima Pugh
Spring Lake,NC
Summary
With a proven track record at Carter Bank & Trust, I excel in customer relationship building and cash management, enhancing client satisfaction and loyalty. Skilled in financial services, I've significantly contributed to team sales targets and operational efficiency, showcasing advanced customer service skills and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Financial Services Representative
Carter Bank & Trust
05.2024 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- As a Financial Service Representative II I am responsible for building strong relationship with both new and existing customers while helping them achieve their financial goals.
- Provides a range of a customer service including engaging customers in financial needs based conversations ,account servicing,the opening of a new products and services,accurately processing transactions,educating customers of self-service options,and referring to partners.
- Earn the customer trust and building relationships through meaningful conversations.
- Contributes to the efficient and effective operation of a well-run branch by following established processes and guidelines in a daily work while doing wh is right for the customer and adhering to all applicable compliance directives (policies,procedures,rules,and regulations)
- Responsible for assisting other associates as needed within defined authority limits and supporting branch management in operational tasks
- Actively participate in and support the bank's strategic plan to grow all aspects of the retail business.
- Meet or exceed sales goals th targeted sales activities,iden customer needs ,and offering appropriate products and services
- Consistently working to sharpen existing skills while learning new ones through assigned and self-sourced events and works to enhance the visibility of the bank and contribute to the growth and acquisitions of new customers.
- Accepting retail and commercial checking and savings deposits .
- Processing loan payments.
- Cashes checks and withdrawals.
- Assists with night depository and vault duties.
- Assists in opening and closing vault daily and bala vault currency,coins.
- Issues official checks,traveler's checks and on us checks.
- Balances cash drawer daily and verifies cash being bought from and sold to the vault.
- Answer telephones and direct callers to proper Bank personnel.
- Processes teller work through branch capture and assists with imaging research.
- Processes address change,check orders,traveler checks.
- Fully understands opening/ closing procedures ,as well as all other security procedures.
- Preparing and verifying order of shipments of currency.
Retail Banker
Woodforest Bank
08.2022 - 04.2024
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Reached out, generated appointments and built new relationships to grow business.
- Probed to understand customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice.
- Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
- Assisted in the implementation of new marketing strategies, leading to increased foot traffic and account openings.
- Processed applications for new accounts.
- Received loan and utility payments, sending funds to correct destinations.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Calculated fees due, interest and change for customer transactions.
Assistant Customer Service Manager
Food Lion
08.2019 - 04.2022
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Bosnia School
Bosnia And Herzegovina 06-1999
Skills
- Financial services
- Customer relationship management
- Cash management
- Cash handling
- Advanced customer service skills
- Loyalty at job
- Certificates of deposit
- Teller transactions
- Account maintenance
- Customer relationship building
Got couple award for contracting in Afghanistan,from Us military
I was contracting in Afghanistan ,working as a DFAC foreman ,preparing meals for the Us Soldiers.I got couple award from Top command for my hard work and loyalty. I can provide awards if needed.
Languages
Serbian
Native or Bilingual
Timeline
Financial Services Representative
Carter Bank & Trust
05.2024 - Current
Retail Banker
Woodforest Bank
08.2022 - 04.2024
Assistant Customer Service Manager
Food Lion
08.2019 - 04.2022
High School Diploma -
Bosnia School
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