Merime Odza
Garfield,NJ
Summary
Dynamic professional with extensive experience in medical billing, medical assisting, management and team leadership at Total Foot Care. Proven ability to enhance service through effective problem-solving and time management. Skilled in multitasking and maintaining a professional environment, consistently delivering high-quality service and fostering positive relationships with clients. Skilled solving issues that come about, and seeing through every issue is tackled in a timely and professional matter leaving the patients feeling calm, respected and content after each visit.
Overview
18
18
years of professional experience
Work History
Manager, Biller, Medical Assistant
Total Foot Care
05.2017 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Greeted all patients in a friendly, calm, kind attitude. Assisted them into treatment rooms. Obtaining vitals, medications, chief complaints, aswell as assisting the physician with wound dressings, wound vacs, foot casts, xrays, dispensing shoes, and molding orthotics.
- Managing patient schedules, answering phonecalls and
Dispatch Coordinator
Mazzer Plumbing
03.2022 - 06.2023
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Created schedules that worked with the customers needs and with the plumbers locations and knowledge.
- Always accommodated every customer needs, complaints, and or issues.
- Worked in a very fast paced environments, phonecalls were always picked up in time and made sure every customer had a solution.
- Gave plumbers feedback whenever coming across an issues and collaborated with the staff to come with solutions.
Server/Hostess Manager
The Rotunda
05.2012 - 08.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Greeted every guest with proffesionalism, kept front desk organized, clean and ran the restuarant smoothly.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
Manager /Receptionist
Magnifique Couture
10.2015 - 10.2016
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Created social media accounts, as this was a new business at the time. Created a following, along with Groupon Accounts, Socials, Advertisements.
- Collaborated with hair color companies to find out which was the best , aswell what was trending.
- Very creative on coming up with new ways to bring more clientele of all ages. Hosting events, doing raffles, contests and building relationships with clients.
- Maintaining a very clean, professional and upbeat atmosphere for guests.
Waitress
Friendly's
05.2011 - 03.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted guest, answering phones, aswell as working on take out orders. Great at multi tasking.
Cashier /Coffee Barista
Dunkin Donuts
06.2007 - 01.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Kept surfaces very clean and equipment all sanitary.
- Refilled and stocked all shelves, coffee machines and deserts.
- Worked at a fast pace, made sure all orders went out correctly and at a proper timely fashion.
- Always greeted every customer with proffesionalism and a friendly attitude.
Education
Garfield Highschool
Garfield, NJMedical Assistant.Billing.Phlebotomy - Medical Assistant, Billing,Phlebotomy
American Institute
Clifton, NJ01-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Multi-Tasking
- Complex Problem-solving
Timeline
Dispatch Coordinator
Mazzer Plumbing
03.2022 - 06.2023
Manager, Biller, Medical Assistant
Total Foot Care
05.2017 - Current
Manager /Receptionist
Magnifique Couture
10.2015 - 10.2016
Server/Hostess Manager
The Rotunda
05.2012 - 08.2017
Waitress
Friendly's
05.2011 - 03.2016
Cashier /Coffee Barista
Dunkin Donuts
06.2007 - 01.2010
Garfield Highschool
Medical Assistant.Billing.Phlebotomy - Medical Assistant, Billing,Phlebotomy
American Institute
Similar Profiles
Kennedy SpenoKennedy Speno
Medical Receptionist at Total Foot Care LLCMedical Receptionist at Total Foot Care LLC
Evelyn RenteriaEvelyn Renteria
Medical Assistant at Your total foot careMedical Assistant at Your total foot care
Monserrat ChavezMonserrat Chavez
Podiatry Medical Assistant at Total Foot and Ankle CenterPodiatry Medical Assistant at Total Foot and Ankle Center
Aaliyah MercedAaliyah Merced
Child Care Counselor/Site Supervisor at YMCAChild Care Counselor/Site Supervisor at YMCA
KRYSTAL MARTIKRYSTAL MARTI
OFFICE ADMINISTRATOR/ACCOUNTING at CurtainCare, PlusOFFICE ADMINISTRATOR/ACCOUNTING at CurtainCare, Plus