Merin Alias
Missouri City,Texas
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
Work History
Patient Reception Specialist
Village Medical in Walgreens
11.2022 - 08.2023
- Managed front desk operations including check-in and check-out processes, appointment scheduling, verifying insurances, and cash handling activities.
- Identified problems or discrepancies in patient records and took corrective action accordingly.
- Adhered to company policies related to safety protocols or infection control standards.
- Answered phone calls promptly, managed voicemails and returned messages as needed.
- Performed data entry into electronic health records system for patient information updates.
- Maintained a professional demeanor while providing excellent customer service to all patients.
Front Desk Receptionist
Southwest Primary Care
10.2021 - 12.2021
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated patient scheduling, check-in, check-out, verifying insurance, and payments for billing.
Front Desk Medical Receptionist
Texas Laparoscopic Consultants
04.2020 - 04.2021
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Contributed to a positive work environment through effective communication with colleagues and supervisors.
- Coordinated patient scheduling, check-in, check-out and payments for billing. Checked patient insurance, demographic, and health history to keep information current.
AVID Tutor
Fort Bend Independent School District
01.2019 - 08.2019
- Enhanced student comprehension by providing individualized tutoring sessions tailored to each student''s unique needs.
- Fostered a positive learning environment by establishing strong rapport with students and maintaining open lines of communication with parents.
- Increased student motivation through the use of innovative teaching techniques and engaging activities that catered to diverse learning styles.
- Assisted students in developing effective study habits and time management skills, leading to more efficient learning.
- Provided constructive feedback during tutoring sessions, helping students understand complex concepts and improve their overall performance.
- Promoted a culture of continuous improvement within the AVID program through regular self-assessment and reflection on tutoring practices.
Tutor/Grader
Kumon Math And Reading Center
03.2016 - 10.2017
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
Education
MBA - Health Administration
Lamar University
05.2024
Bachelor of Science - Clinical Psychology
University of Houston
12.2022
High School Diploma -
Ridge Point High School
06.2017
Skills
- Customer Service
- Quality Assurance
- Proficient in Microsoft Word and Microsoft Excel
- Adaptability
- Time Management
Affiliations
- Volunteers at the Houston Humane Society during free times.
- Volunteered at the Woman's Hospital of Texas for 3 months during the summer of 2014.
- Currently volunteers at the Houston Food Bank when needed.
Timeline
Patient Reception Specialist
Village Medical in Walgreens
11.2022 - 08.2023
Front Desk Receptionist
Southwest Primary Care
10.2021 - 12.2021
Front Desk Medical Receptionist
Texas Laparoscopic Consultants
04.2020 - 04.2021
AVID Tutor
Fort Bend Independent School District
01.2019 - 08.2019
Tutor/Grader
Kumon Math And Reading Center
03.2016 - 10.2017
MBA - Health Administration
Lamar University
Bachelor of Science - Clinical Psychology
University of Houston
High School Diploma -
Ridge Point High School
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