Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Merin Paul

Aurora,IL

Summary

Professional with extensive experience in prior authorization processes and insurance verification, adept at coordinating with various departments to ensure compliance with pre-authorization requirements. Demonstrated ability to analyze trends in claims denials and approvals, leading to the identification of improvement areas within the department. Skilled in interpreting benefit language to determine covered services, while providing timely responses to inquiries from providers and patients regarding authorization statuses. Proven track record of maintaining confidentiality and adhering to HIPAA regulations while delivering high-quality customer service.

Talented Prior Authorization Representative with years of implementing strategies to secure authorizations for clinical procedures. Expert delivering continuous clinical quality improvement. Superb influencing skills to communicate with credibility, tact and diplomacy.

Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.

Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.

Overview

4
4
years of professional experience

Work History

Prior Authorization Specialist

United Healthcare
Aurora, IL
10.2023 - Current
  • Coordinated with other departments to obtain additional information needed for prior authorization.
  • Reviewed claims submitted without valid pre-authorization codes and took corrective action when necessary.
  • Identified areas where improvements can be made within the department by analyzing trends in denials and approvals.
  • Interpreted benefit language in order to determine covered services under each plan type.
  • Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
  • Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
  • Educated healthcare professionals on how to properly submit a request for pre-authorization.
  • Collaborated with internal departments to provide account status updates.
  • Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
  • Provided customer service to patients and healthcare providers, answering questions related to prior authorization and insurance coverage.
  • Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Customer Service Representative

CVS Pharmacy
Chicago, Illinois
11.2021 - 06.2023
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Education

High School Diploma -

St Clare’s School
Thrissur
03-2017

Some College (No Degree) - Psychology

Truman College
Chicago, IL

Skills

  • Prior authorization
  • Claim review
  • Insurance verification
  • Benefit interpretation
  • Customer Service
  • Customer Support
  • Problem Solving

Languages

English
Full Professional
Hindi
Professional
Malayalam
Full Professional

Timeline

Prior Authorization Specialist

United Healthcare
10.2023 - Current

Customer Service Representative

CVS Pharmacy
11.2021 - 06.2023

High School Diploma -

St Clare’s School

Some College (No Degree) - Psychology

Truman College
Merin Paul