Merinah Popp
Cudahy,WI
Summary
Practical problem-solver who makes decisive case-level judgments under pressure, manages competing timelines, and prioritizes workload for timely outcomes.
Overview
3
3
years of professional experience
Work History
Child Welfare Case Manager
Wellpoint Care Network
Milwaukee, USA
06.2023 - Current
- Primary contact for up to 23 families; managing schedules, safety assessments, and service plans.
- Make critical case-level decisions under pressure to address imminent child safety concerns.
- Guide families through highly stressful situations and facilitate difficult conversations with sensitivity and professionalism.
- Maintain 100% compliance with court, agency, and state timelines by prioritizing and scheduling tasks precisely.
- Tracked case activity and reconciled time and notes to ensure compliance with required timelines.
- Escalated critical case-management issues to supervisors and collaborated with attorneys and partner agencies to drive case resolution.
- Delivered weekly verbal case-activity reports to supervisors, enhancing decision-making and workload planning.
- Coordinate with third-party service providers when in-house resources are not available to meet family needs.
Education
Master of Social Work -
University of Wisconsin-Milwaukee
Milwaukee, WI08-2029
Bachelor of Science - Psychology
University of Wisconsin-Madison
Madison, WI05-2023
Skills
- Client needs assessment
- Crisis intervention
- Escalation management
- Workload prioritization
- Resource allocation
- Secure case-management systems
- Reporting
- Microsoft 365 (Excel, Word, Outlook, Teams)
Leadership & Service Experience
Co‑chair, 7ei/Permanency Work Group; participant, All‑Agency Planning Committee, Mentor Program, Historical Trauma Work Group, and PDSA Work Group; volunteer, Annual Back-to-School Bash, Reunification Day, and All‑Agency Event
Languages
Spanish
Limited
Timeline
Child Welfare Case Manager
Wellpoint Care Network
06.2023 - Current
Master of Social Work -
University of Wisconsin-Milwaukee
Bachelor of Science - Psychology
University of Wisconsin-Madison