Proven in ensuring passenger safety and maintaining punctuality, I excel in route planning and adaptive decision making, honed over years of operating any commercial vehicle with the various jobs i've had. My expertise in safe driving and vehicle maintenance, coupled with a knack for efficient problem-solving, significantly enhances operational efficiency, reflecting my commitment to excellence in transportation services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Mon Valley Transit
Donora, PA
09.2023 - 08.2024
Responded to customer inquiries regarding routes, schedules, and transfers.
Assisted passengers in loading wheelchairs or other mobility aids.
Announced stops to passengers.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Monitored passengers to ensure they followed safety regulations and paid fares.
Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
Handled passenger emergencies or disruptions.
Parked vehicles at loading areas to board passengers.
Completed daily paperwork such as log books, maintenance reports, incident reports.
Computed fares accurately using onboard ticket machines or cash payments.
Deescalated verbal altercations and fights between passengers.
Tow Truck Operator
Alliance Towing Dba Auto Collision Towing
Lancaster, PA
01.2021 - 06.2022
Coordinated closely with dispatch personnel in order to ensure efficient routing of service calls.
Provided safety, security and transportation in accordance with policies, procedures and regulations.
Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
Prepared detailed reports outlining trip, vehicle and passenger details.
Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
Attended required training courses related to proper use of tools and equipment used in tow truck operations.
Performed regular inspections and completed vehicle repairs.
Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
Conducted daily DOT pre-trip inspections according to set checklist.
Performed routine maintenance on the tow truck such as changing oil, lubricating parts and checking fluid levels.
Managed unexpected emergencies and route changes with calm and professionalism.
Ensured that all loads were secured properly before transporting them from one location to another.
Adhered to all traffic laws while operating a tow truck in order to ensure safety of passengers and cargo.
School Bus Driver
Shultz transportation
Lancaster, PA
08.2017 - 06.2022
I drove kids to and from school, and I was responsible for the safety of all the kids while in my care, as well as the pre-trip and post-trip inspections of my vehicle.
When I was not driving the school bus, I would clean some of the school vans and buses that had kids' stuff left in them and trash.
Maintained order and discipline on bus to prevent accidents or injuries.
Prepared reports that stated total number of students, hours worked or mileage.
Regulated heating, lighting and ventilation systems for passenger comfort.
Reported delays, accidents or other traffic and transportation situations to supervisor.
Obeyed DOT rules and regulations and local laws to maximize safety.
Delivery Driver
Wayz delivery
Lancaster, PA
09.2018 - 11.2019
I had a permanent route driving around Lancaster County, picking up newspaper carts and delivering them to a warehouse to get filled, and then I would deliver them around the Lancaster County area.
I also drove to Buffalo, NY, to deliver some products in Elmira Heights and upstate NY.
Loaded and unloaded vehicles at distribution center and delivery address.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Stayed up-to-date on changing local roads and construction areas that may affect routes.
Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Drove safely in all weather conditions including rain, snow, sleet, ice.
Transported and safely delivered items to prevent damage or loss.
Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
Reported mechanical problems encountered with vehicles to dispatch.
Verified accuracy of items loaded onto truck against shipping documents.
Education
High School Diploma -
JP Mccaskey
Lancaster, PA
06-2017
Skills
Schedule adherence
Safe driving
Traffic laws compliance
Vehicle inspection
Route planning
Inclement weather driving
Passenger assistance
Adaptive decision making
Defensive driving
Vehicle maintenance and repair
Fuel logs
Basic repair procedures
Punctuality
Delivery management
Valid [state] license
Clean driving record
Certification
CDL B ISSUED IN 2017
CDL A ISSUED IN 2023
MON VALLEY TRANSIT TOLD ME I WAS ONE OF THEIR SAFEST DRIVERS
Regional Billing Manager Southwest Region at Penn Highlands Mon Valley HospitalRegional Billing Manager Southwest Region at Penn Highlands Mon Valley Hospital