Summary
Overview
Work History
Education
Skills
Certification
Timeline
Training
Generic

Merisa Batchelor

Bronx,USA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am also hardworking and passionate with strong organizational skills eager to secure entry-level Cashier position. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Newborn Care Specialist

Self Employed
05.2022 - 05.2025
  • Provided expert care for newborns, ensuring adherence to safety and hygiene protocols.
  • Assisted parents with infant feeding, bathing, and sleep routines, fostering healthy habits.
  • Monitored infants' health indicators, promptly reporting any concerns to parents.
  • Educated families on newborn care techniques, enhancing confidence in caregiving skills.
  • Developed individualized care plans based on each infant's unique needs and family preferences.
  • Implemented best practices for swaddling and soothing techniques, promoting better sleep patterns.
  • Empowered families to make informed decisions about their infant''s care through the provision of unbiased information regarding vaccination schedules, circumcision options, and other related topics as needed.
  • Facilitated early childhood development milestones achievement through implementation of appropriate stimulation exercises and toys selection according to each infant''s age group requirements.
  • Conducted thorough assessments of newborns'' physical, emotional, and developmental needs to provide tailored care solutions.
  • Assisted in managing postpartum recovery for mothers by offering emotional support, practical advice, and direct assistance when needed.
  • Reduced parental anxiety by providing comprehensive education on newborn care techniques and milestones.

Customer Service Representative

JustRight Enterprises LLC
03.2022 - 01.2023
  • Intern
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Managed multiple communication channels, including phone, email, and chat.
  • Documented customer interactions accurately for future reference and analysis.

Police Officer

Royal Police Force of Antigua & Barbuda
04.2013 - 10.2020
  • Full Time
  • Enforced traffic regulations, ensuring compliance and enhancing roadway safety.
  • Conducted routine patrols to deter criminal activity in designated areas.
  • Responded promptly to emergency calls, providing immediate assistance and support.
  • Prepared detailed reports on incidents, maintaining accurate documentation for investigations.
  • Engaged with community members to foster trust and promote crime prevention initiatives.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Participated in training sessions, enhancing skills in conflict resolution and crisis management.
  • Maintained equipment readiness through regular inspections and timely maintenance checks.

Part Time Accountant

Facts Inc Accounting Firm
01.2015 - 01.2016
  • Conducted routine audits of financial documents to identify errors and recommend corrective actions.
  • Prepared monthly financial statements ensuring accuracy and compliance with accounting standards.
  • Maintained general ledger entries, reconciling discrepancies to ensure precise financial reporting.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Provided support in tax preparation, ensuring timely submissions and adherence to regulations.

Entertainment Department

Sandals Grande Antigua
02.2012 - 02.2013
  • Part Time
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Teacher

Ministry of Education Sports and Youth Affairs
01.2010 - 02.2013
  • Developed lesson plans aligned with curriculum standards to enhance student engagement.
  • Implemented classroom management strategies to foster a positive learning environment.
  • Assessed student performance through various evaluation methods, providing timely feedback.
  • Collaborated with colleagues to design interdisciplinary projects that promote critical thinking skills.
  • Adapted instructional materials to accommodate diverse learning needs and styles.
  • Utilized educational technology tools to support interactive learning and enhance lesson delivery.
  • Participated in professional development workshops to refine teaching practices and stay current with educational trends.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Financial Services Representative

Call Center Services (Bodog)
05.2010 - 01.2012

Customer Service Representative, Bingo Customer Service Representative, Fraud and Security Representative

Dixie Operations Ltd
02.2008 - 05.2010
  • Position were made redundant from head office in Gibraltar

Relief officer for the Reception Desk and Accountant

CPR Equipment Services
05.2007 - 02.2008
  • Part time

Waitress

Jolly Beach Resort
10.2006 - 05.2007
  • Part-time

Telemarketing Representative

Dixie Operations Ltd
01.2006 - 10.2006

Education

Associate of Business Administration - Human Resources Management

Monroe College
Bronx, NY
06.2026

Skills

  • Proficient with Microsoft Office Suit (Word, Access, Excel, PowerPoint, Publisher), Microsoft Works, Emortelle 81, Emortelle 91
  • Proficient with Quick Books 2015
  • Report writing
  • Integrity and honesty
  • Conflict de-escalation
  • Relationship building and management
  • Patience and empathy

Certification

  • RBTT Young Leaders International - Certificate of Achievement & Merit - For Outstanding service to the national community in promoting Teamwork, Leadership and Community Spirit - June, 2003
  • High School Diploma - Ottos Comprehensive School Antigua & Barbuda - June 22, 2004
  • Caribbean Examinations Council Secondary Education Certificate (CXC) - June, 2004
  • Circle K International - Circle K Club at the Antigua State College - December 3, 2004
  • Dixie Operations Ltd Antigua - Customer Service Training, Fraud & Risk Management, Detecting Financial Fraud - April 19 - May 19, 2006
  • Jolly Beach Resort Antigua - HACCP Training and Theoretical Evaluation to include Purchasing & Receiving Safe Food, Personal Hygiene, Safe Storage of Food, Protecting Food during preparation and Service.
  • Police Training School - Initial Training Course- 15th April 2013 to 10th October 2013
  • Royal Police Force of Antigua & Barbuda - Traffic Collision Investigation Training Course - May 12 - 23, 2014
  • The Antigua & Barbuda Association of women Police in Collaboration with Trinidad & Tobago Women Police Service - Educate to Minimize two day workshop - May 26-27,2014
  • Ministry of Health & Environment Antigua & Barbuda - Training on Stigma, Discrimination and Human Rights related to Health and Migration - September 4-5, 2014
  • Caribbean Regional Drug Law Enforcement Training Centre - Intelligence Gathering and Analysis Training Course - December 1-12, 2014
  • Anti-Money Laundering and Counter Terrorist Financing (AML /CFT), Kem Warner Cortsland Hotel February 2017
  • Credit Risk Management Workshop April 16th– 17th 2018 – Halcyon Cove by Rex Resorts
  • Newborn Care Specialist - Training on Newborns developmental growth, aid in developing fine Motor Skills June 20-22, 2022
  • Kentucky Health and Safety Training LLC - CPR and AED Cert5ification Program - American Heart Association - February 14, 2024
  • Blackhawk Security School - Eight Hour Pre-Assignment Training Course for Security Guards - July 8, 2025
  • Blackhawk Security School - Sixteen Hour On-The-Job Training Course for Security Guards - July 9-10, 2025

Timeline

Newborn Care Specialist

Self Employed
05.2022 - 05.2025

Customer Service Representative

JustRight Enterprises LLC
03.2022 - 01.2023

Part Time Accountant

Facts Inc Accounting Firm
01.2015 - 01.2016

Police Officer

Royal Police Force of Antigua & Barbuda
04.2013 - 10.2020

Entertainment Department

Sandals Grande Antigua
02.2012 - 02.2013

Financial Services Representative

Call Center Services (Bodog)
05.2010 - 01.2012

Teacher

Ministry of Education Sports and Youth Affairs
01.2010 - 02.2013

Customer Service Representative, Bingo Customer Service Representative, Fraud and Security Representative

Dixie Operations Ltd
02.2008 - 05.2010

Relief officer for the Reception Desk and Accountant

CPR Equipment Services
05.2007 - 02.2008

Waitress

Jolly Beach Resort
10.2006 - 05.2007

Telemarketing Representative

Dixie Operations Ltd
01.2006 - 10.2006

Associate of Business Administration - Human Resources Management

Monroe College

Training

  • July 2013 – Weapons Safety and Training Certified to bear Arms
  • December 2015 – Intelligence Gathering & Analysis Course – Jamaica
  • Credit Risk Management Workshop April 16th – 17th 2018 – Halcyon Cove by Rex Resorts
  • Anti-Money Laundering and Counter Terrorist Financing (AML /CFT), Kem Warner Cortsland Hotel April 2018, February 2017; April 2017
  • Money Laundering
  • Fraud/Fraud Protection
  • SARs and SAR Filing
  • Detecting and reporting suspicious activity

Similar Profiles

CREATE PROFILE
Merisa Batchelor