Summary
Overview
Work History
Education
Languages
Volunteer Experience
Training/Certifications
Attributes
References
Timeline
Generic

Merisa Softic

Lansing,MI

Summary

To obtain a career in Law Enforcement to serve and protect the community, apply current education and training to my role as a future police officer, and foster professional growth in the field.

Overview

6
6
years of professional experience

Work History

Jail Service Officer

East Lansing Police Department
East Lansing , MI
10.2022 - Current
  • Maintained order within the jail facility by monitoring inmate activities.
  • Ensured compliance with established security protocols and department policy and procedures.
  • Supervised inmate movement within the jail, including transporting inmates to court hearings.
  • Conducted searches of inmates for contraband items such as weapons or drugs.
  • Monitored surveillance cameras and took action when necessary.
  • Participated in training sessions on topics related to correctional officer duties.
  • Operated telephones, switchboards, intercoms and radios to communicate with other personnel.
  • Counseled inmates and responded to legitimate questions, concerns and requests.
  • Booked and processed inmates accordingly (ran them in LEIN, booked them in SRMS, bagged up property, fingerprinted them in LiveScan)
  • Operated the agency's LEIN terminal including but not limited to communicating with other agencies and dispatch, running CCH's, removing and entering impounds, stolen articles, stolen guns, CR Bonds, warrants, etc.
  • Organized LEIN paperwork accordingly.
  • Assisted records department and validated LEIN records.
  • LiveScan printed court ordered fingerprints.
  • Released or ensured inmates were transferred with proper paperwork and property.
  • Provided inmates with meals and items of appropriate request.
  • Collected DNA for proper charges and for those that MSP does not have it on file for.

Frontline Cashier

Sams Club
Lansing, MI
01.2022 - 10.2022
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Kept register terminal area and store clean and orderly.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Organized register supplies in front end and storage areas.
  • Helped with purchases and signed customers up for rewards program.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Issued receipts, discussed return policies and directed customers to pickup locations for larger merchandise.

Merchandise Associate

Marshalls Department Store
Lansing, MI
12.2019 - 01.2022
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Displayed appropriate signage for products and sales promotions.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Kept work areas professional, organized and clean.
  • Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Cross trained so I was able to help where needed.

Keyholder

Big John Steak & Onion
Okemos, MI
10.2018 - 10.2019
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
  • Peeled, chopped and sliced produce for use in cold and cooked items.
  • Delivered exceptional service to meet customers' prepared foods needs.
  • Assured money was put in safe and locked.
  • Set alarm.
  • Locked store.

Barista

Tim Hortons
Lansing, MI
07.2018 - 09.2018
  • Collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Greeted guests with pleasant smile and superior customer service.

Education

Bachelor of Science - Criminal Justice

Ferris State University
Big Rapids, MI
05.2024

High School Diploma -

Holt High School
Holt, MI
05.2020

Contributed To HS Diploma - Law Enforcement

Wilson Talent Center
Mason, MI
05-2020

Associate of Arts - Criminal Justice

Lansing Community College
Lansing, MI

Languages

Bosnian
Professional

Volunteer Experience

Through Lansing Police Department's Explorer Post 911:

  • Trunk or Treat
  • Shop with a Cop
  • Silver Bells
  • 2nd Annual Ron Seyka Memorial Golf Outing
  • National Night Out

Through Employment at ELPD

  • Shop With A Cop

Training/Certifications

  • HAZ-MAT/Blood Born Pathogen
  • CPR
  • Taser
  • ABLE
  • Security Awareness
  • LEIN
  • SRMS

Attributes

  • Problem Solving
  • Strong Communication and Interpersonal Skills
  • Reliable and Responsible
  • Creative Thinking
  • Time Management
  • Detail-Oriented
  • Friendly and Helpful
  • Honest and Dependable
  • Adaptable and Flexible
  • Strong Work Ethic
  • Open to Constructive Criticism

References

References available upon request.

Timeline

Jail Service Officer

East Lansing Police Department
10.2022 - Current

Frontline Cashier

Sams Club
01.2022 - 10.2022

Merchandise Associate

Marshalls Department Store
12.2019 - 01.2022

Keyholder

Big John Steak & Onion
10.2018 - 10.2019

Barista

Tim Hortons
07.2018 - 09.2018

Bachelor of Science - Criminal Justice

Ferris State University

High School Diploma -

Holt High School

Contributed To HS Diploma - Law Enforcement

Wilson Talent Center

Associate of Arts - Criminal Justice

Lansing Community College

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Merisa Softic