Merisha Moore
Parkersburg,WV
Summary
Proven multitasker and relationship builder, excelled at Chaddars Scratch Kitchen by seamlessly integrating customer service excellence with efficient guest seating. Achieved high satisfaction ratings at Walmart through meticulous order accuracy and timely execution. Demonstrates exceptional active learning and conflict resolution skills, enhancing client wellness and satisfaction in diverse roles.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Chaddars Scratch Kitchen
03.2024 - 05.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Online Personal Shopper
Walmart
06.2024 - 11.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
West Virginia Medicaid Personal Care Services Progam
WV Medicaid DHHR For Senior Citizens.
01.2020 - 01.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
Magnolia High School
New Martinsville, WV05.2011
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Cleanliness and hygiene
- Complex Problem-solving
- Scheduling
- Relationship building
- Table bussing
Timeline
Online Personal Shopper
Walmart
06.2024 - 11.2024
Restaurant Hostess
Chaddars Scratch Kitchen
03.2024 - 05.2025
West Virginia Medicaid Personal Care Services Progam
WV Medicaid DHHR For Senior Citizens.
01.2020 - 01.2023
Magnolia High School
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