Merissa Barcomb
Rouses Point
Summary
Dynamic IT Business Analyst with proven expertise at NFI Industries in EDI integration and requirements gathering. Adept at leading projects to successful completion while enhancing customer satisfaction through effective communication and problem-solving. Skilled in testing cycles, delivering well-tested solutions that meet business needs and drive operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Business Analyst II
NFI Industries
03.2023 - Current
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Demonstrated leadership skills in managing projects from concept to completion.
Application Support Specialist
NFI Industries
08.2021 - 03.2023
- Involved in all testing procedures and wrote test cases and scenarios for development team.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Conducted and supported implementation delivery with client and internal departments.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
Customer Service Coordinator
NFI Industries
11.2010 - 07.2021
- Billing expert. Completed billing, explained charges, fees, and service agreements to over 75 customers weekly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Responded to customer needs through competent customer service and prompt problem-solving.
Assistant Teacher
Champlain Children's Learning Center
08.2005 - 11.2009
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Associate of Science - Business Administration
Herkimer County Community College
Herkimer, NY08-2009
Skills
- EDI integration
- Data warehousing
- Requirements gathering
- Test planning and documentation
- API integration
- User acceptance testing
- Support documentation
- Customer support
- IT service management
Certification
- Associate Integration Developer, Boomi - Feb 2026 through Feb 2031
Timeline
IT Business Analyst II
NFI Industries
03.2023 - Current
Application Support Specialist
NFI Industries
08.2021 - 03.2023
Customer Service Coordinator
NFI Industries
11.2010 - 07.2021
Assistant Teacher
Champlain Children's Learning Center
08.2005 - 11.2009
Associate of Science - Business Administration
Herkimer County Community College