Merissa Biggs
Data Integration Analyst
Daytona Beach,FL
Summary
Motivated and results-driven Data Analyst with expertise in analysis and testing of business requirements. Drives deployment of applications, business processes and system solutions to successful outcomes. Highly analytical and detailed with documented track record data analytics and process mapping. Identifies business needs and develops valuable solutions to improve accuracy and process optimization. Drives business success with recommendations based on data findings.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Data Integration Analyst
Premier Inc
Remote, N/A
10.2019 - Current
- Monitor ETL data load reports to identify data irregularities/missing data files
- Monitor quality of the existing data and communicate the status and effectively collaborate with clients and appropriate teams
- Analyze and discuss the requirements of the data submission files with our members and clients to ensure smooth processing procedure and minimal errors in the data files
- Execute data query process in SQL and advanced Excel functions to facilitate research, data analysis and project metrics
- This includes ad-hoc requests from various Operations teams and other internal clients data integration analyst, premier inc
- Investigate data in relation to regulatory program and measure specifications
- Identify, analyze and resolve data integrity issues in or between various technology systems
- Review the reports and delivered assessment findings and enhancements in an understandable and constructive manner to Premier member project teams
- Manage data flow with external vendors
- Facilitate vendor status meetings and weekly tracking of work list items to ensure schedules are met
- Provide support to projects that streamline internal processes and/or enhance value to business knowledge
- Utilize SQL and other data processing technology to research and investigate client data requirements and provide timely and accurate feedback reports
- Interpret quality data in relation to requirements for various regulatory programs, suitable for both a technical and a non-technical audience.
Business Integrity Risk Analyst
Facebook Corporate
Austin, Texas
05.2018 - 11.2018
- Focus was taking preventative action for high risk scenarios across Facebook's platform
- Identify trends in content being reviewed to help in automating content and refine policy by using VLOOKUPs, macros,etc
- Identified language use and patterns in order to improve the process for finding violating content and participated in research projects with the potential to increase effectiveness of policy enforcement on a global level
- Being accountable for daily assigned numbers and delivering on the expected turn around time, while maintaining high quality
- Annually review content that advertisers would like to put on our platform or content that is reported by our users to keep in check whether they are policy compliant
- Work collaboratively in teams in a constantly changing environment
- Assisted with the auditing process for the Marketplace team across Facebook
- Appointed Vice President of Education of Toastmasters at the Facebook ATX Chapter
Order Support Specialist
Apple Corporate
Austin, Texas
05.2017 - 05.2018
- Provide up-to-date order status to the customer and edited/changed an existing orders
- Provide the customer with accurate policy information and resolve payment issues
- Escalate issues through the proper channels
- Understand how to appropriately set customers’ expectations after they have placed their order, e.g., “what happens next,” to ensure a favorable end-to-end purchase experience
- Provide help to the Finance Team to resolve issues regarding e-invoice requests, payments and credits
- Assist the Delivery Management Team on distressed shipments as well as work closely with Apple's Third-Party couriers on lost or late shipments
- Solve delivery blocks in SAP to support order cycle target, processed order amendments, returns, product replacements, credits, and account balancing documents
- Monitor and solve the Mexico, Brazil, Canada and USA Order Support team with issues pertinent to pre-ship and post-ship.
Customer Service Associate
Cigna
Austin, Texas
02.2015 - 06.2016
- Exhibit problem-solving skills needed to handle billing questions, assist policyholders with claims as well as showed great understanding of insurance types, policies, procedures, coverage, prices, etc
- Locate resources for problem resolution, calm angry callers, repair trust and recognized for frequently going above and beyond in the provision of customer service
- Managed a high-volume workload within a deadline-driven environment with average of 243 inquiries in any given week and consistently met performance benchmarks in all areas (production, adherence, and quality)
Outreach Referral Specialist
Carolinas Healthcare System
Charlotte, North Carolina
08.2012 - 04.2014
- Assisted with tasks with maintaining consistency in our protocols and process
- Supported client accounts by providing quality customer service and timely resolution to service issues
- Elected to be part of the training team as a result of my high performance and exceptional statistics
- Worked closely with all departments and facilities to ensure we are meeting and exceeding service levels
- Assisted facilities with marketing and promoting events that enhance the CHS brand
- Provided co-sourcing and after-hours triage help for nurses as well as offering paging service for on-call physicians in the Carolinas Healthcare System
Education
Bachelors - Psychology
Lenoir-Rhyne University
Hickory, NC 05.2005 - 05.2011
MBA - Business Administration
Liberty University (Online)
Lynchburg, VA 01.2022 - Current
Volunteering
Advocacy action Council member, Daytona Regional Chamber of Commerce
Personal chosen by the Director of Advocacy himself to serve on the Advocacy Action Council as my passion to be involved in my local community is explicitly demonstrated through my past voluntary efforts
Meets monthly with the AAC members to activate on local, state and federal issues
Assist with the following Task Forces: Local Government, Legislative Action, Congressional Action, Economic Development, Intercity Visit, Volusia Days in Tallahassee, Hob Nob, Tallahassee and Washington Speakers Series, Eggs & Issues, Space Florida
Board of Directors Member, Volusia County Young Professionals Group
Attend monthly Board meetings at the Daytona Regional Chamber of Commerce
Chosen to be responsible for creating all VYPG newsletter content and putting together and sending the newsletter every week via Constant Contact
Send out email blasts to all who are subscribed to the newsletter.
Advocating VYPG through multiple mediums, including the VYPG website and social media outlets
Promoting VYPG events
Co-leader of apex employee resource group, Premier inc
Act as a representative of my ERG and a liaison to the CDEI&B Governance Committee and company
Partner and work closely with my ERG Executive Sponsors
Function as the main representative of the organization in business-relevant situations
Help the ERG members set goals based on the priorities of the group
Communicate group achievements and activities
Maintain the team spirit and help ensure that all voices are heard
Encourage on-going participation among ERG members
Remove obstacles that may limit the success of the ERG
Help ensure that the ERG organizes events and activities in support and alignment with Premier's CDEI&B mission and vision statements
A member of the Employee Value Proposition (EVP) Team in which I coordinate ERG events and communications with other company-wide communications and events
Encourage ERG members to attend events and activities organized by any and all ERGs across Premier
Ensure that events and activities of the ERG always reflect the respectful, inclusive culture of Premier
Advising VYPG of opportunities for branding and advertising
Informing our community on VYPG accomplishments; as otherwise directed by VYPG President
Timeline
MBA - Business Administration
Liberty University (Online)
01.2022 - Current
Data Integration Analyst
Premier Inc
10.2019 - Current
Business Integrity Risk Analyst
Facebook Corporate
05.2018 - 11.2018
Order Support Specialist
Apple Corporate
05.2017 - 05.2018
Customer Service Associate
Cigna
02.2015 - 06.2016
Outreach Referral Specialist
Carolinas Healthcare System
08.2012 - 04.2014
Bachelors - Psychology
Lenoir-Rhyne University
05.2005 - 05.2011