Merissa Flores
Corpus Christi,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Medical Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Results Companies, LLC
Corpus Christi, TX
09.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Accounting
04.2025
Skills
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Adapts to changes
- Always ready to learn
- Punctual
Timeline
Customer Service Representative - The Results Companies, LLC
09.2020 - Current
Colorado Technical University - Bachelor of Science, Accounting
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