Merissa Hanish
Greenville,OH
Summary
Offering a comprehensive skill set with a strong desire to grow in healthcare management. Bringing a foundational understanding of patient care management, regulatory compliance, and excellent organizational and communication skills. Adaptable to a variety of environments and committed to leveraging skills when contributing to a new role.
Overview
13
13
years of professional experience
Work History
STNA
Otterbein Senior Living Staffing Agency
02.2025 - Current
- Assisted with patient transfer and ambulation.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing compassionate and attentive personal care.
Business Office Manager
Ayden Healthcare of Greenville
07.2024 - 12.2024
- Analyzed aging reports to identify delinquent accounts and implemented strategies for debt recovery
- Management of daily business office operations, including financial transactions, billing and record keeping
- Participated in interdisciplinary team meetings to discuss resident progress, treatment goals and service coordination
- Conducted assessments to determine eligibility for government assistant programs or disability benefits
- Collection calls
- Managed resident trust accounts
Accountant
NK Parts
09.2022 - 07.2024
- General Ledger Entries
- Performed daily and monthly reconciliation of bank accounts
- Prepared monthly and year-end closing statements, financial documents, and invoices
- Assisted with processing sales invoices for Accounts Receivable
- Evaluated financial performance by monitoring balance sheets and income statements
- Monitored monthly department budgeting and accounting reports to maintain expenditure controls
- Applied strong mathematical skills to calculate totals, validate figures, and rectify discrepancies in both physical and digital files
- Informed stakeholders about the present and future financial state of the organization
- Managed and ensured accuracy of financial accounts including cash, fixed assets and transaction records
Director of Social Services
Ayden Healthcare of Greenville
11.2021 - 09.2022
- Managed resident admissions, discharges and referrals to other facilities, home health agencies and hospice based on individual needs
- Successfully advocated for resident's needs in areas such as care quality, nutrition, activities, and other financial or referral support
- Educated residents and families regarding private insurance, Medicare, Medicaid, Veterans Administration and other sources of funding for necessary care
- Supported BOM through assistance with Medicaid Applications, insurance updates, and active participation in utilization review
- Proficient in conducting comprehensive admission evaluation as well as ongoing 5-DAY, quarterly and annual MDS assessments
- Developed care plans
- Conducted meetings with residents and their families
- Managed one-call systems for staff and family members, regarding facility updates, effectively handled COVID documentation and reporting
Administrative Assistant/STNA
Ayden Healthcare of Greenville
03.2020 - 11.2021
- Pleasantly welcomed visitors, managed incoming calls professionally and ensured smooth functioning of the front desk
- Managed and maintained office filing system
- Demonstrated ability to make quick important decisions related to customer service
- Facilitated effective communication by directing telephone inquiries to the appropriate departments
- Efficiently sorted and allocated incoming faxes and letters
- Delivered and ensured accurate, reliable and compassionate, patient observation, care and assistance
- Managed ADL's such as personal hygiene, feeding, and ambulation
- Maintained accurate records of patient intake, dietary restrictions, assisted in feeding and monitoring activities
STNA
Dedicated Nursing Associates, INC
07.2016 - 11.2019
- Monitored and recorded patients vital signs, including blood pressure, pulse, respiration, temperatures, and 02 levels
- Responded appropriately to the physical, emotional and developmental needs of patients
- Provided comprehensive personal care to patients, including bathing, dressing, oral hygiene, grooming, feeding and toileting
- Aided in patient transfer and assisted with ambulation
- Documented patient intake, dietary requirements, feeding and monitoring
Customer Service Representative
Loanmax Title Loans
05.2016 - 07.2016
- Established and initiated customer accounts
- Conducted store opening procedures including cash drawer reconciliation and equipment inspection
- Aided customers with the process of making payments and arranging payment plans to bring account current
- Maintained a composed and professional demeanor while consistently delivering exceptional service throughout all phone interactions
- Utilized skip tracking and various strategies to locate debtors
- Ensured precise record-keeping by collecting payments, issuing receipts, and promptly updating accounts with current balances
- Tracked office stock to ensure neat and organized inventory maintenance
Office Manager
548-TIRE
08.2012 - 05.2016
- Maintained up to date understanding of store, product and promotional information resulting in consistent sales performance
- Ensured accurate drawer management to meet financial goals through payment processing
- Worked closely with external partners, including vendors and other stores to procure specific products requested by customers
- Managed cash handling responsibilities maintaining an accurate and balanced register drawer while efficiently providing correct change
- Demonstrated effective problem solving and interpersonal abilities in conflict resolution
Education
Bachelor of Science - Accounting and Finance
Southern New Hampshire University
Manchester, NH05.2024
Associate of Applied Business - Human Resources Management
Edison State Community College
Piqua, OH05.2023
Associate of Applied Business - Business Management
Edison State Community College
Piqua, OH05-2022
Skills
- Microsoft Office
- Adobe Software
- Self-directed and results-oriented
- Organized
- Attention to detail
- Scheduling & calendar management
- Patient care
- Safety measures
- Confidentiality
- Reliable team player
- Adaptable
- Compassionate caregiver
- Financial administration
- Customer service
- Bank reconciliation
- Accounts receivable management
- Accounts payable
- Financial statements
- General ledger entries
Timeline
STNA
Otterbein Senior Living Staffing Agency
02.2025 - Current
Business Office Manager
Ayden Healthcare of Greenville
07.2024 - 12.2024
Accountant
NK Parts
09.2022 - 07.2024
Director of Social Services
Ayden Healthcare of Greenville
11.2021 - 09.2022
Administrative Assistant/STNA
Ayden Healthcare of Greenville
03.2020 - 11.2021
STNA
Dedicated Nursing Associates, INC
07.2016 - 11.2019
Customer Service Representative
Loanmax Title Loans
05.2016 - 07.2016
Office Manager
548-TIRE
08.2012 - 05.2016
Associate of Applied Business - Human Resources Management
Edison State Community College
Bachelor of Science - Accounting and Finance
Southern New Hampshire University
Associate of Applied Business - Business Management
Edison State Community College
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