Merissa Lujan
Albuquerque,NM
Summary
Dynamic and results-oriented Residential House Manager and Direct Support Professional with a proven track record at Alianza Family Services. Excelled in facility oversight and staff training, enhancing operational efficiency and quality service. Demonstrated exceptional leadership in fostering team development and promoting guest relations. Achieved significant improvements in patient care standards and staff competency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
5
5
years of professional experience
Work History
Residential House Manager
Alianza Family Services
05.2023 - 09.2024
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, to promote high quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Ordered medical supplies, to ensure medical needs are met.
- Attended weekly office meetings.
Direct Support Professional
Alianza Family Services
08.2019 - 09.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Transported clients to medical and dental appointments to provide support.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded patients' pulse, blood pressure and respirations, to assess and document important health information.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Education
Medical Assistant Associate Degree -
Carrington College
Albuquerque, NM01-2016
Skills
- Housekeeping management
- Expense Management
- Facility Oversight
- Staff Training
- Appointment Coordination
- Quality service
- Employee Scheduling
- Guest Relations
Timeline
Residential House Manager
Alianza Family Services
05.2023 - 09.2024
Direct Support Professional
Alianza Family Services
08.2019 - 09.2024
Medical Assistant Associate Degree -
Carrington College
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