Merissa Mapp
Keefe Commissary
Hemet,CA
12
years of professional experience
Dedicated professional with a strong background in customer service and operational efficiency. Experienced in staff training, inventory management, and implementing safety protocols to ensure high-quality outcomes and team performance.
Work History
Operations Team Member
10 Months- Collaborated with team members to streamline workflow processes, enhancing operational efficiency.
- Operated packaging machinery, adhering to safety protocols and quality standards.
- Conducted routine inspections of products to maintain compliance with company quality assurance guidelines.
- Assisted in inventory management to ensure accurate stock levels and timely replenishment.
- Maintained cleanliness and organization of work area to promote a safe working environment.
Warehouse Packer
11 Months- Packed and labeled merchandise accurately for efficient shipping processes.
- Operated pallet jacks and forklifts to transport goods within warehouse efficiently.
- Operated pallet jacks to transport goods within warehouse efficiently.
- Maintained cleanliness and organization of packing area to ensure safety standards.
- Adapted quickly to changing priorities and maintained productivity under tight deadlines.
- Followed safety protocols consistently, reducing risk of accidents in the workplace.
Senior Financial Services Representative
3 Years 8 Months- Streamlined account management processes, resulting in increased operational efficiency and client satisfaction.
- Collaborated with cross-functional teams to implement new banking technologies, enhancing service delivery.
- Resolved complex client inquiries, demonstrating expertise in financial products and compliance regulations.
- Processed financial transactions efficiently using advanced CRM systems, reducing processing time significantly.
- Resolved customer inquiries regarding billing, payments, and account status, ensuring high levels of satisfaction.
Quality Assurance Analyst
1 Year- Developed and executed comprehensive test plans to ensure software quality and reliability.
- Collaborated with cross-functional teams to identify, document, and resolve defects efficiently.
- Conducted regression testing and analysis to maintain application integrity after updates.
- Analyzed user requirements and specifications to improve testing processes and outcomes.
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
Coordinating Supervisor
1 Year- Developed scheduling strategies to optimize workforce efficiency and meet sales targets.
- Trained and mentored staff on product knowledge and customer service best practices.
- Managed inventory levels, coordinating stock replenishment and minimizing shrinkage.
- Supervised daily store operations to ensure compliance with company standards and policies.
- Implemented visual merchandising techniques to enhance product displays and increase customer engagement.
- Developed strong relationships with clients, ensuring long-term partnerships and repeat business opportunities.
- Established a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
Stay at Home Parent
1 Year 8 Months- Developed educational activities tailored to children's interests and learning styles.
- Coordinated daily schedules and activities to foster developmental growth.
- Implemented effective discipline strategies to promote positive behavior.
- Managed budgeting and household expenditures to maintain financial stability.
Dispatcher
1 Year 6 Months- Coordinated dispatch operations to optimize response times and resource allocation.
- Monitored communication systems to ensure seamless information flow between team members and clients.
- Trained new dispatch staff on protocols, enhancing team performance and service quality.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
High School Diploma
Skills
Warehouse operations
Process improvement
Team collaboration
Inventory management
Standard operating procedures
Logistics management
Customer service
Timeline
Operations Team Member
Keefe Commissary
09.2025 - 07.2026Read More
Warehouse Packer
Walmart
06.2024 - 05.2025Read More
Senior Financial Services Representative
Bank of America
09.2019 - 05.2023Read More
Quality Assurance Analyst
Concentrix
09.2018 - 09.2019Read More
Coordinating Supervisor
Marshalls Department Store
09.2017 - 09.2018Read More
Stay at Home Parent
Stay At Home Mom
01.2016 - 09.2017Read More
Dispatcher
ANSWER CALIFORNIA
06.2014 - 12.2015Read More
Clairemont High School
High School Diploma
Read More