Summary
Overview
Work History
Education
Skills
Timeline
Generic

Merissa Perez

Lubbock,TX

Summary

I am a committed job seeker with a history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a highly-motivated employee with desire to take on new challenges

Also, goal-oriented and professional at dealing with individuals during stressful and confusing situations to address benefit needs and navigate agency structures, practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. I have strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Insurance Agent

Budget Insurance
Lubbock, TX
02.2024 - 05.2024
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Processed payments received from clients promptly according to established procedures.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Engaged customers and provided high level of service by carefully explaining details about documents.

Correctional Officer

Lubbock County Detention Center
Lubbock, TX
06.2023 - 10.2023
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Inspected cells and conducted random searches of common areas.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.

PATIENT SERVICE REP & CENTRAL BILLING ADMINISTRATION

UMC PHYSICIAN
Lubbock, Texas
06.2020 - 02.2023
  • Greet and check-in patients, get patient information, collect payments, assist with necessary paperwork, and fulfill other customer service or administrative duties
  • Gathered and Organized patient information, prepared billing data and invoices, received payments, and I also monitored delinquent invoices, sending reminders as necessary
  • Maintained strict confidentiality of protected health Information to comply with HIPAA regulations
  • Obtained and validated photo identifications and insurance cards, scanning documents into patients' charts
  • Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism
  • Verified and updated changes in patient, physician, or insurance to maintain proper billing
  • Verified patient information to ensure accuracy prior to appointment check-in
  • Processed payments accurately by verifying insurance coverage and applying copays and deductibles when applicable.

LOAN OFFICER

NETWORK FINANCE
Lubbock, Texas
01.2018 - 04.2020
  • Processed loan applications, reviewed credit reports, and made loan decisions
  • Assessed and evaluated customer needs to offer appropriate loan products
  • Demonstrated success in overseeing loan applications from start to finish
  • Processed customer payments and negotiated payment arrangements for delinquent loans
  • Analyzed credit reports and other documents necessary for loan processing.

CASHIER

LISA ROME FASHION CLOSET
Lubbock, Texas
03.2015 - 01.2018
  • Provide quality customer service, answering questions and resolving issues, opening and closing cash registers, handling accurate cash transactions, monitoring cash limits, effectively managing time and prioritizing tasks, and understanding of customers' needs while providing friendly and efficient check-out.

Education

High School Diploma -

Spring Board Academics
Lubbock, TX
05-2013

Skills

  • Type 36-40 WPM
  • Clear and direct communication
  • Ability to react calmly and effectively in demanding or emergency situations
  • Basic Medical Assistant principles and practices
  • Excellent communication and organizational skills able to set and cancel appointments in a fast-paced environment
  • Office Administration
  • Patient Registration
  • Patient Admitting
  • Customer Service
  • Appointment Confirmation

Timeline

Insurance Agent

Budget Insurance
02.2024 - 05.2024

Correctional Officer

Lubbock County Detention Center
06.2023 - 10.2023

PATIENT SERVICE REP & CENTRAL BILLING ADMINISTRATION

UMC PHYSICIAN
06.2020 - 02.2023

LOAN OFFICER

NETWORK FINANCE
01.2018 - 04.2020

CASHIER

LISA ROME FASHION CLOSET
03.2015 - 01.2018

High School Diploma -

Spring Board Academics

Merissa Perez