Merissa Phillip

Greet and assist patients in a warm and professional manner upon arrival, creating a welcoming atmosphere.

• Provided excellent service and attention to customers, whether face-to-face or through phone conversations.
• Coordinate communication between patients and clinical staff, providing timely messages and patient information.
• Strong commitment to providing exceptional customer service, enhancing patient experiences, and supporting clinical staff in a fast-paced OB/GYN practice.
• Proficient in appointment scheduling, medical billing, and maintaining the confidentiality of patient information.
• Verify patient insurance coverage and eligibility prior to the appointment, ensuring seamless billing processes.
• Collect co-pays, issue receipts, and accurately manage patient records in compliance with HIPAA regulations.

• Determined medical necessity of requested services by reviewing patient records and corresponding with providers as needed.
• Developed work schedules according to budgets and workloads, covering priority tasks.
• Coordinated with other departments to ensure projects were completed on time and within budget.
• Collaborated with other healthcare professionals to coordinate optimal patient care plans.
• Assessed patient's medical history and symptoms to accurately diagnose illnesses.
• Facilitated referrals for specialist consultations when appropriate.
• Referred patients with serious medical conditions and emergencies to hospital for immediate care.
• Ordered laboratory tests, such as blood work, x-rays, and ultrasounds,MRI.
• Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
• Analyzed records, exam data and test results to inform diagnoses.
• Prescribed medications or treatment regimens to address patient conditions.
• Updated charts with latest information, test results and differential diagnoses.
• Processed appeals in a timely manner as per policy guidelines.
• Facilitated communication between providers, payers and health plans regarding prior authorization processes.

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
• Updated customer accounts, addresses and contact information within call management databases
• Making appointments registering clients Insurance making doctors appointments sending messages to the doctors regarding urgent matters Consulted with customers to resolve service and billing issues.

• Posted charges, updated accounts and issued bills to departing guests
• Completed end-of-day reporting and balanced registers to maintain financial accuracy
• Answered telephones and greeted visitors to assist, answer questions and direct
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
• Received incoming calls and coordinated with staff to fulfill customer requests
• Responded to inquiries and room requests made online, by phone and via email
• Communicated safety processes and procedures with customers during emergencies
• Wrote and maintained incident reports, daily activity logs and other documents as requested by management.

• Maintained clean and organized workspace, enabling coworkers to locate resources and product
• Addressed and resolved customer concerns to maintain brand loyalty
• Memorized official and off-menu coffee and tea preparations
• Prepared and served coffee, espresso drinks, blended coffees and teas
• Managed morning rush of customers daily with efficient, levelheaded customer service
• Gave samples of popular coffee and tea blends to create sales opportunities
• Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational
• Followed health, safety and sanitation guidelines to pass state inspections.

• Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
• Issued receipts, discussed return policies and directed customers to pickup locations for larger merchandise
• Processed customer payments quickly and returned exact change and receipts
• Helped customers find store locations and complete purchases
• Welcomed customers, offering assistance to help find store items
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system
• Kept check-out areas clean, organized and well-stocked to maintain attractive store
• Processed returned items in accordance with store policy
• Stayed up to date on current item discounts to support promotions
• Resolved issues with cash registers, card scanners and printers.

• Guided students concerning academic goals, occupation preferences and college requirements
• Monitored academic performance, behavior and attendance for 50 students
• Conducted specialized counseling sessions for students with disabilities and behavioral issues
• Met with students and parents to address attendance
• Counseled students from ages 8-16 years old
• Serve as a chaperone on school trips and organized classroom activities
• Work with other consolers and staff to successfully run all programs
• Taught students in various stages of cognitive, linguistic, social and emotional development
• Encouraged students to persevere with challenging tasks
• Tutored children individually and in small groups to help with difficult subjects.