Meritza Ochoa
Richmond,CA
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
2
2
years of professional experience
Work History
Cashier
Masa Taqueria
Richmond, CA
10.2021 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Server
La Rosa Blanca
Sacramento, CA
06.2023 - 10.2023
- Greeted guests and provided menus.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
High School Diploma -
John Henry High School
Richmond06-2023
Skills
- Schedule Management
- Reliability
- Conflict Resolution
- Customer Service
- Customer Assistance
- Payment Collection
- Guest Inquiries
- Organizational Abilities
Languages
Spanish
Native/ Bilingual
Timeline
Server
La Rosa Blanca
06.2023 - 10.2023
Cashier
Masa Taqueria
10.2021 - Current
High School Diploma -
John Henry High School
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