Meriya Vigil
Spokane Valley,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
MultiCare Health System
02.2021 - 03.2023
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Call Center Agent/Customer Service Representative
Aerotek - Multicare
09.2020 - 02.2021
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Streamlined issue resolution processes by collaborating closely with colleagues from other departments when necessary.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Medical Assistant
Selkirk Neurology
08.2019 - 04.2020
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant
Lynx Pain Clinic
08.2018 - 02.2019
- Clerical responsibilities are relaying results to patients via phone or email, collaborating with other clinical employees to ensure the best care for all patients, and scheduling appointments.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Ensured accurate records with random medication audits and documentation.
Medical Assistant
St Peter's Family Medicine
08.2016 - 05.2018
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Education
Certification in Medical Assisting -
Charter College
Pasco, WA01.2016
Skills
- Phlebotomy
- Vital Signs
- EMR Systems
- Laboratory Experience
- Triage
- Medical Records
- Patient Care
- Venipuncture
- Epic
- Anatomy Knowledge
- Medical Office Experience
- Medication Administration
- Clerical Experience
- Insurance Verification
- Medical Scheduling
- Phone Etiquette
- Patient Relations
- Database coordination
- Filing and Recordkeeping
- Patient Care Coordination
- HIPAA Compliance
- Articulate Communication
- Interdepartmental Collaboration
- Organizational standards
- Inventory Management
- Patient Flow Management
Certification
Certified Medical AssistantCCMA Certification
Timeline
Patient Care Coordinator
MultiCare Health System
02.2021 - 03.2023
Call Center Agent/Customer Service Representative
Aerotek - Multicare
09.2020 - 02.2021
Medical Assistant
Selkirk Neurology
08.2019 - 04.2020
Medical Assistant
Lynx Pain Clinic
08.2018 - 02.2019
Medical Assistant
St Peter's Family Medicine
08.2016 - 05.2018
Certification in Medical Assisting -
Charter College