Meriyah Hahn
Jacksonville,FL
Summary
Driven professional with a proven track record in customer service and sales, notably at Sports Mania. Excelled in team collaboration and problem-solving, boosting sales revenue through strategic upselling and exceptional client service. Skilled in POS system operation and negotiation, achieving consistent customer satisfaction and surpassing sales targets. I generally love working with the public, and the challenges it brings. A good day for me is making sure everyone has a great experience.
Overview
1
1
year of professional experience
Work History
Sales Associate
Sports Mania
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Paint Sales Associate
Lowes Home Improvment
01.2023 - 06.2023
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Developed lasting relationships with local contractors and design professionals, boosting referral-based business opportunities.
- Conducted regular inventory checks, ensuring optimal stock levels and minimizing discrepancies.
- Educated customers on proper application techniques for various types of paints, empowering them to complete successful DIY projects.
Food Service Worker
Chipotle
01.2023 - 03.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
High School Diploma -
The Foundation Christian Academy
Jacksonville, FL05.1997
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Cash Handling
- Flexible Schedule
- Client Service
- POS System Operation
- Meeting deadlines
- Merchandising knowledge
- Upselling
- Cleaning techniques
- Negotiation Tactics
Timeline
Sales Associate
Sports Mania
06.2023 - Current
Paint Sales Associate
Lowes Home Improvment
01.2023 - 06.2023
Food Service Worker
Chipotle
01.2023 - 03.2023
High School Diploma -
The Foundation Christian Academy