Merjem Zekic
Lincolnwood,IL
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Also a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
TJX Companies
Skokie, IL
05.2023 - Current
- `Responsible for creating and maintaining displays that will attract customers and help increase sales.
- Women's department mentor responsible for training new associates on department standards and expectations.
- Promote credit and loyalty programs during customer interactions.
- Accurately handled all cash and credit return transactions according to policies and procedures.
- Ability to multitask and flex priorities based on business needs.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Handled customer complaints in a professional manner.
- Created window displays that showcased new products.
- Assisted in the design of custom jewelry pieces for customers.
Fast Food Worker
Chick-Fil-A
Skokie, IL
11.2022 - 05.2023
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Provided quality customer service by adhering to company policies and procedures.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Trained new employees on job duties and safe operation of kitchen equipment.
Education
Associate of Science - Pre-Nursing
Oakton Community College
Des Plaines, IL05-2026
High School Diploma -
Niles Township West High School
Skokie05-2024
Skills
- Cross-selling techniques
- Reliability and punctuality
- Fashion sense
- Order Processing
- Customer Service
- Display Setup
- Sales expertise
- Cash Handling
- Problem-Solving
- Customer Assistance
- Returns and exchanges
Languages
German
Limited
Serbian
Native/ Bilingual
Albanian
Limited
Timeline
Retail Sales Associate
TJX Companies
05.2023 - Current
Fast Food Worker
Chick-Fil-A
11.2022 - 05.2023
Associate of Science - Pre-Nursing
Oakton Community College
High School Diploma -
Niles Township West High School