Merla Moss
Massage Therapist MA#101913 Facial Specialist #FB9739219
231 Oak Hammock Cir SW, Vero Beach,FL
Summary
Confident, Knowledgeable and Compassionate Massage Therapist with over 10 years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation with wide-ranging massage techniques and methods.
Dedicated to promoting health, healing and well-being with a knack for client relationship building and customer service.
Overview
19
19
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Licensed Massage Therapist
Massage Envy Spa
Vero Beach, FL
02.2023 - Current
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
Owner
Hollywood Hair And Beauty LLC
Vero Beach, Fl.
01.2015 - Current
- Startup mail order company selling high quality human hair.
- Established complete supply chain, packaging, inventory control, quality assurance, web design and advertising.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
Business Owner/Operator
MéRose Therapeutics Spa and Wellness Center
Miami Gardens, FL.
01.2012 - 06.2013
- Established and operated a high-quality day spa and wellness center which included sports and therapeutic massages of different modalities, customized facials and alternative therapies
- Grew the business from one employee to four full time employees.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
NCTMB Certified Massage Therapist
Stirling Spinal Health And Wellness
Cooper City, FL
07.2011 - 03.2012
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
NCTMB Certified Massage Therapist
Hollywood Rehabilitation Center
Hollywood, FL
06.2010 - 11.2010
- Duties included massage, EMS, PNF stretching, traction table, and Hydro Chair.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
NCTMB Certified Massage Therapist
Massage Envy
Miramar, FL
07.2010 - 06.2011
- Client Consultation, One hour to two-hour massages, up to 6 massage sessions in a day
- Provided skin care services targeted to the client’s needs and skin condition.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
Office Administrator
Micro Communications Network
Miami, FL.
11.2005 - 05.2010
- Managed office supplies, office administration duties including typing, research and reports, prepare vendor and customer correspondence letters, maintained office inventory
- Worked with vendors, maintained office data base and other duties as required.
Assistant Manager
P.K Men’s Wear
Miami, FL.
07.2006 - 01.2008
- Increasing degrees of responsibilities in the areas of customer service, cash management, inventory control and database management.
Customer Service Representative
American Express PRC
Miami, FL
08.2004 - 01.2006
- Demonstrated excellence in customer service, account transactions, and data entry.
Education
Diploma - Clinical Skin Care
06.2010 - 01.2011
Certification -
04.2010 - 01.2014
Associate of Science - Massage Therapy
01.2008 - 04.2010
Deans List for 5 Semesters
Occupational Associates Degree - Business Office Administration
03.2005 - 09.2006
Diploma - Computer Software Application
07.2004 - 01.2005
High School Diploma -
08.2000 - 05.2004
Skills
Stress Relief Massage
Aroma Therapy
Customer consultation
Hot Stone Massage
Sports Massage
Deep Tissue Massage
Trigger Point Therapy
Hydrotherapy
Reflexology
Body Treatments
Wellness Programs
Prenatal Massage
Swedish Massage
Skin rejuvenation
Lymphatic Drainage
Shiatsu
Trigger Point Therapy
PNF/MET/Stretching,
Cuppping Therapy
Microsoft Windows, MacOS, iOS (all versions), Microsoft Office suite
Business start up
Business administration
Staff Management
Business Management
Marketing and advertising
Administrative support
Excellent team player
Accomplishments
Founded and managed a not for profit women's organization called Ladies of Tomorrow from 2009 to 2010.
My mission was helping, motivating, and inspiring women of all backgrounds and ages.
I managed guest speakers, activities, weekly meetings and events.
Certification
National Certification Board for Therapeutic Massage and Bodywork
Timeline
Licensed Massage Therapist - Massage Envy Spa
02.2023 - Current
Owner - Hollywood Hair And Beauty LLC
01.2015 - Current
Business Owner/Operator - MéRose Therapeutics Spa and Wellness Center
01.2012 - 06.2013
NCTMB Certified Massage Therapist - Stirling Spinal Health And Wellness
07.2011 - 03.2012
NCTMB Certified Massage Therapist - Massage Envy
07.2010 - 06.2011
Florida Career College - Diploma, Clinical Skin Care
06.2010 - 01.2011
NCTMB Certified Massage Therapist - Hollywood Rehabilitation Center
06.2010 - 11.2010
NCBTMB Certification - Certification,
04.2010 - 01.2014
Keiser University - Associate of Science, Massage Therapy
01.2008 - 04.2010
Assistant Manager - P.K Men’s Wear
07.2006 - 01.2008
Office Administrator - Micro Communications Network
11.2005 - 05.2010
Technical Career Institute - Occupational Associates Degree, Business Office Administration
03.2005 - 09.2006
Customer Service Representative - American Express PRC
08.2004 - 01.2006
Technical Career Institute - Diploma, Computer Software Application
07.2004 - 01.2005
Miami Norland Senior High School - High School Diploma,
08.2000 - 05.2004