Merlaine Mendez
New York,NY
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Dynamic administrative professional and leader with 10+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
13
13
years of professional experience
Work History
Youth Class Registration Coordinator
Chelsea Piers
09.2023 - Current
- Develops guidelines for data integrity and management policies, safeguarding enrolled individuals' privacy and security.
- Contributes content to athlete information system, adding informative documentation on application and registration processes for over 50 clients perday.
- Maintains excellent customer relations and develops trusting clientele.
- Maintains telephone etiquette; greets customers and responds to their queries.
- Completes daily administrative tasks while operating multifunction computer system known as Daysmart formerly known as DASH.
- Coordinates closely with families to organize suitable schedules for their children's sports classes.
- Manages databases and filing systems.
- Reminds management of important tasks and deadlines.
- Follows up with customers to increase sales, by tracking information through waitlists.
Competitive Coordinator
Chelsea Piers
08.2022 - 08.2023
- Provided administrative support in a complex team environment.
- Handled high-volume phone calls and interacted in a professional and effective manner.
- Supported internal and external managers or clients.
- Responded and followed up on client requests.
- Maintained complex and extremely detailed calendars and prioritized meeting requests and related logistics.
- Coordinated high-volume domestic and international travel arrangements and processed expense reports and reimbursements.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Prepared and distributed divisional correspondence, memos, letters, reports, or other documents as requested.
- Maintained an understanding of firm policies and handled certain issues independently.
- Managed monthly invoices and arranged automatic payments.
- Organized budget sheets with formulas and determined future projections for the upcoming year.
- Responsible for participation in general administrative duties (copying, filing, faxing, archiving), committees, or group events.
- Coordinated and successfully organized social events for 100-150 guests.
- Ordered supplies and kept inventory well-stocked.
- Entered data, generated reports, and produced tracking documents.
Academy Desk Supervisor/ Programming Coordinator
Chelsea Piers, Golf Club
01.2021 - 08.2021
- Supervised daily shift process ensuring all team members adhere to standard operating procedures.
- Resolved customer issues complaints and problems, in a quick efficient manner to maintain a high level of customer satisfaction and quality service.
- Trained and directed workflow processes of the academy desk.
- Resolved issues and coached front desk team members to ensure quality operation.
- Created, and scheduled programs on a monthly basis for Golf Club classes for beginner, intermediate, and elite levels.
- Accurately secured bookings for clients with Teaching, Senior, and Master Pros on a daily, weekly, and monthly basis.
- Added classes and an average of 50 private lessons in the Daysmart programming calendar daily
- Tested programming software on computer and mobile apps and fixed bugs for complete accuracy.
- Cross-checked that all billing and invoicing had been completed correctly and that transactions were secured during the time of booking.
Youth Class Registration Associate
Chelsea Piers
08.2014 - 08.2019
- Maintained excellent customer relations and developed trusting clientele.
- Maintained telephone etiquette; greet customers and respond to their queries.
- Completed daily administrative tasks while operating a multifunction computer system known as Daysmart formerly known as DASH.
- Booked reservations/ appointments for individuals, families and groups as required for
- Coordinated closely with families to organize suitable schedules for their children's sports classes.
- Managed databases and filing systems.
- Reminded management of important tasks and deadlines.
- Followed up with customers to increase sales, by tracking information through waitlists.
- Kept track of daily, weekly and yearly sales by using Google Drive, Docs and Microsoft Office.
Assistant Store Manager
Ricky's NYC
10.2012 - 10.2013
- Assisted the Retail Store Manager in planning and implementing strategies to attract customers.
- Monitored and maintained store inventory and monitored retail operating costs, budgets, and resources.
- Swiftly and accurately processed payroll changes on a weekly basis for 20-25 employees.
- Trained new employees and provided ongoing education for employees.
- Made sure all employees adhere to the company's policies and guidelines.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Implemented business strategies, increasing revenue and effectively targeting new markets
Beauty Specialist
Ricky's NYC
09.2010 - 10.2012
- Greeted over 250 clients per day and provided information regarding skincare, haircare, and makeup.
- Maintained awareness of the latest trends in beauty.
- Operated within health and safety regulations.
- Operated cash registers, managing financial transactions, and balancing drawers.
- Directed customers to merchandise within the store, increasing in-store sales.
- Arranged merchandise to present visually appealing displays and attract clientele.
Education
AOS - Court Reporting
Plaza College
Queens, NY01.2024
Associate Degree - Liberal Arts
Borough of Manhattan Community College
New York, NY05.2016
Skills
- Experience with Microsoft Office Suite, Google Docs, Sheets, Slides, Forms and Paycom
- Customer relationship management
- Client advocacy
- Financial Reporting Coordination
- Positive and professional
- Critical Thinking
- Conflict resolution
- Travel/ Itinerary arrangements
- Event planning
Accomplishments
- Leading to Inspire Excellence- Dale Carnegie & Associates -February, 2019
- Leading Teams, Managing Conflict & Controlling Stress- Dale Carnegie & Associates -October, 2017
- Effective Management Coaching and Communication-Dale Carnegie & Associates -November, 2016
- Leadership-Dale Carnegie & Associates -November, 2015 Leadership-Dale Carnegie & Associates -April, 2015 AWARDS All Star Team Award- Chelsea Piers 2015 Excellence in providing quality service to internal and external customers.
Timeline
Youth Class Registration Coordinator
Chelsea Piers
09.2023 - Current
Competitive Coordinator
Chelsea Piers
08.2022 - 08.2023
Academy Desk Supervisor/ Programming Coordinator
Chelsea Piers, Golf Club
01.2021 - 08.2021
Youth Class Registration Associate
Chelsea Piers
08.2014 - 08.2019
Assistant Store Manager
Ricky's NYC
10.2012 - 10.2013
Beauty Specialist
Ricky's NYC
09.2010 - 10.2012
AOS - Court Reporting
Plaza College
Associate Degree - Liberal Arts
Borough of Manhattan Community College
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