Merlanny Duran
Philadelphia,PA
Summary
With 8 years of experience in front office operations, leadership, administrative support, and patient services, I am a hardworking and professional individual. Possessing proven knowledge in these areas, I aim to leverage my abilities to excel in the administrative role at your esteemed company.
Overview
8
8
years of professional experience
Work History
Surgical Scheduler
South Jersey Eye Center
07.2023 - Current
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Updated patient records to reflect upcoming surgeries and medical histories.
Lead Front Desk Coordinator
AbsoluteCARE
06.2020 - 07.2023
- Provided exceptional customer service to patients, addressing their needs promptly and professionally while demonstrating empathy and understanding.
- Ensured compliance with HIPAA regulations, safeguarding confidential patient information at all times.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Checked patient insurance, demographic, and health history to keep information current.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Traveled to new upcoming centers to train front desk staff.
- Worked effectively in fast-paced environments.
Medical Receptionist
Center for Foot and ankle
09.2017 - 06.2020
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized and detail-oriented with a strong work ethic.
Front Desk Receptionist
Jean Madeline Aveda Institute
07.2016 - 09.2017
- Inform and educate guests of the Aveda products and makeup line
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Ensures guest satisfaction by providing a world class experience
- Answering the phone and scheduling services for the salon
- Acts as an information specialist and guide for services, prices and product knowledge
- Opening, closing, maintaining the retail area, making bank deposits, assisting with inventory and preparing daily schedules for guest services
- Assist in training new team members
- Responsible for confirming guest appointments when needed
Education
Bachelor of Arts - Management
Pierce College
Philadelphia, PA05.2026
High School Diploma -
Olney Charter High School, College of Philadelphia
Philadelphia, PA06.2016
Skills
- Front Desk Operations
- Adaptable and Flexible
- Positive Attitude and Energetic
- Multitasking and Time Management
- Strong Organizational Skills
- Teamwork and Collaboration
- Medical Terminology
- Software Navigation
- Procedure Knowledge
- HIPAA Compliance
- Patient coordination
- Reliability
Awards
Successful Completion of the Leadership Development Program
References
- Angela Hicks, AbsoluteCARE, Member’s Relations – Colleague, 757-218-3787, ahicks@absolutecare.com
- Kendra Littles, AbsoluteCARE, Operations Manager – Manager, 443-748-0255, klittles@absolutecare.com
- Maria Rodriguez, Jean Madeline Aveda Institute, Director of Admissions - Manager, (267) 600-1067, mariaxrodriguez31@gmail.com
- Diana Nunez, South Jersey Eye Physicians, Manager, Manager, 856-906-1943, D.nunez@sjeye.com
Accomplishments
- Successful Completion of the Leadership Development Program (May 2023)
Languages
Spanish
Native or Bilingual
Timeline
Surgical Scheduler
South Jersey Eye Center
07.2023 - Current
Lead Front Desk Coordinator
AbsoluteCARE
06.2020 - 07.2023
Medical Receptionist
Center for Foot and ankle
09.2017 - 06.2020
Front Desk Receptionist
Jean Madeline Aveda Institute
07.2016 - 09.2017
Bachelor of Arts - Management
Pierce College
High School Diploma -
Olney Charter High School, College of Philadelphia
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