Merle Estrada
Buena Park,CA
Summary
Committed health care professional bringing eight years of proven success in healthcare roles. Dedicated in providing client safety and comfort through continuous focused care. Skilled in assisting with daily living activities and meal preparations. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship building abilities. Highly experienced in addressing both physical and emotional client needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized to physically fit to handle any client need. Experienced Office Manager and administration professional with experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
11
11
years of professional experience
Work History
Office Manager
GRP CONTRACTORS INC.
Buena Park, CA
03.2022 - Current
- Managed contract closeout process, resolving all issues prior to release of final payment.
- Attended meetings between clients and contractors to provide support during negotiations.
- Oversaw changes and coordinated change orders and contract reviews.
- Communicated effectively with team members, management staff, vendors and suppliers and customers.
- Strengthened documentation traceability, developing organizational systems for contracts, records, reports and agendas.
- Reviewed vendor invoices for accuracy prior to payment processing.
- Assisted in preparing change orders as needed for additional work or services requested by clients.
- Performed regular inspections to ensure quality control standards were being met throughout the project life cycle.
- Managed subcontractors throughout the duration of each project, ensuring tasks were completed in a timely manner.
- Analyzed bids from subcontractors prior to awarding contracts in order to obtain best value services.
Preload
Unite Parcel Service
Ontario, CA
10.2020 - Current
- Performed weekly inventory checks of materials and supplies needed for operations.
- Investigated potential hazards or risks posed by working conditions or equipment malfunctions.
- Trained new employees in job functions, operational procedures, and safety protocols.
- Identified areas where additional training was required for staff development.
- Adhered strictly to all relevant laws, regulations, policies, and procedures governing the workplace.
- Worked with dispatchers and outbound production team to enhance service delivery for customers.
- Checked loaded materials compared to work orders for correctness.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Completed or assisted with difficult or skilled tasks.
Direct Support Professional Supervisor
Christina's Independent Living
Tustin, CA
09.2019 - 11.2021
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained accurate case records and documentation according to agency guidelines.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Supervised and evaluated the performance of direct support staff members.
- Developed and implemented policies and procedures for direct support staff.
- Collaborated with external agencies such as mental health providers, educational institutions, and state licensing boards, as needed.
- Maintained accurate records of client services provided including incident reports, medication logs, treatment plans.
- Participated in monthly team meetings with other supervisors to discuss resident and client progress and plan interventions when necessary.
- Conducted monthly evaluations of direct care workers' performance against established criteria.
- Initiated disciplinary action when appropriate following established protocol.
- Conducted regular training sessions on safety protocols for direct support personnel.
- Provided guidance to direct support professionals in the performance of their job duties.
- Worked closely with medical staff to coordinate services for residents and clients as needed.
- Assisted in developing individual service plans for each resident and client based on their needs and interests.
- Scheduled shift assignments for direct support professionals according to staffing needs.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client's well-being, safety and comfort under physician direction.
- Not only provided assistance to the client, but also assisted with Parenting.
- Educated parents on child development and provided varied parenting methods to encourage growth.
Direct Support Professional
Christina's Independent Living Skills
Tustin, CA
04.2018 - 11.2021
- Supported and encouraged Person Served to promote health and wellness
- Supervised and administer medication
- Transported Person Served to doctor's appointment and to complete other related errands
- Monitored Person Served progress to report necessary changes
- Maintained professionalism in emergency situations
- Recorded and closely monitored Person Served behaviors and progress to effectively identify changes needing attention
- Jejunostomy tube care.
Job Coach
ABC
10.2015 - 08.2019
- Trained and supported new staff in regard to performance, compliance, and procedures
- Documented and filed client's health reports and charts
- Created communication strategies to meet client objectives
- Ambulated individuals with safe and effective strategies around home, public, and medical locations
- Administered medication.
House Leader
Independent Options
01.2014 - 01.2018
- Worked with supervisory medical staff to review cases and improve care
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
- Assisted patients with daily personal hygiene tasks by providing bathing, dressing, and grooming
- Provided clients with emotional support and instruction in preparing healthy meals, independent living skills
- Responded to crisis situations in a speedy, knowledgeable, and level-headed manner
- Completed daily resident welfare checks and coordinated with facility to ensure resident needs were met
- Conducted monthly meetings with directions to advocated resident needs
- Recommended solutions and strategies to improve resident care and satisfaction
- Delivered an exceptional level of service to each resident by listening to concerns and answering questions
- Provided onsite training.
Job Coach
Westview Services
01.2013 - 01.2015
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Responded to crisis situations in a speedy, knowledgeable, and level-headed manner
- Provided onsite training
- Incident Reports
- Worked with patients and families to design rehabilitation and other plans for long term success
- Maintained office system to efficiently deal with paper flow.
Education
Magnolia High School
Skills
- Compassionate client care
- Team Leader
- Emotional Support
- Client Satisfaction
- Medication Administration
- Mobility Assistance
- Jejunostomy tube care
- Compliance Monitoring
- Customer Service
- Administrative Support
- Billing
- Bookkeeping
- Contract Administration
- Employee Supervision
- Office Management
- Policy Development
- Data Entry
- Expense Reporting
- Organizational Skills
- Contract Negotiations
- Document Management
- Payroll and Budgeting
Languages
Spanish
Professional
Timeline
Office Manager
GRP CONTRACTORS INC.
03.2022 - Current
Preload
Unite Parcel Service
10.2020 - Current
Direct Support Professional Supervisor
Christina's Independent Living
09.2019 - 11.2021
Direct Support Professional
Christina's Independent Living Skills
04.2018 - 11.2021
Job Coach
ABC
10.2015 - 08.2019
House Leader
Independent Options
01.2014 - 01.2018
Job Coach
Westview Services
01.2013 - 01.2015
Magnolia High School