Merle Hinola
Louisville,KY
Summary
Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products. Effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Responsible and mature employee who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals.
Overview
11
11
years of professional experience
Work History
Apparel Sales Associate
Walmart
03.2023 - 03.2024
- Prepared merchandise for sales floor.
- Suggested accessories and complementary purchase.
- Monitored entrances, exits and fitting rooms for signs of theft.
- Reported incidents to management.
- Kept work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Prioritized and accomplished wide range of tasks each shift.
- Worked collaboratively in team environment.
- Routinely answered customer questions regarding merchandise and pricing.
- Greeted customers promptly.
- Monitored areas for security issues and safety hazards.
- Assisted customers in selecting items based on needs.
- Reported security and service incidents to management.
Apparel Sales Associate
Walmart
07.2013 - 11.2022
- Removed merchandise from displays to show to customers.
- Maintained customer areas in clean and professional manner.
- Stocked merchandise and set up promotional displays.
- Resolved customer concerns and questions promptly.
- Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
- Greeted customers, identified needs and provided product advice.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Maintained organized store environment to foster pleasant shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed loyal customer base by providing excellent customer service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Resolved customer complaints tactfully while adhering to company guidelines and satisfying client needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
McGregor High School
903 Bluebonnet Pkwy, McGregor, TX 766572015
Skills
- Active listener
- Motivated to help others
- Flexible and adaptable
- Relationship building
- Flexible schedule
- Sales experience
- Multi-tasking ability
- Excellent communication skills
- Quick learner
- Courteous and helpful
- Exceptional customer service
- Adapt to diverse groups
- Excellent people skills
- Problem-solving skills
- Critical thinker
- Honest employee
Timeline
Apparel Sales Associate
Walmart
03.2023 - 03.2024
Apparel Sales Associate
Walmart
07.2013 - 11.2022
High School Diploma -
McGregor High School