Merleice McMullen
Kennard,TX
Summary
Hardworking, fast learning, and determined individual with an unwavering commitment to achieving goals. Energetic, versatile, and adept at quickly adapting to any situation. Exceptionally detail-oriented and highly organized, with a genuine passion for working with people. Consistently giving 100% in everything undertaken. Excellent industry experience and a professional appearance and demeanor. Expertly completes assigned tasks with a strong focus on quality. Dependable and quick-learning, thrives as a team player with effective communication and organization skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Certified Medical Assistant
Robert Health and Wellness
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Helped patients complete necessary medical forms and documentation.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
Certified Medical Assistant
Center for Arthritis and Respirato
03.2023 - 05.2024
- Working with Medical Programs
- Taking vitals, updating medications, collecting vital information as in Hospital visits, previous surgeries, any changes since last appointment documented
- I was solely in charge of the ordering of Biologic drugs, medications for joint injections, medical supplies, and office supplies for 2 doctors
- Fill out, fax, scan, and download Patient assistance forms for biologic drugs
- Fill out, fax, scan, download all required documentation for patient assistance forms
- Apply for Prior Authorizations for Necessary Digital Imaging, CT, MRI, and medications required for continuation of care for patients
- I faxed, scanned, copied, and scheduled
- In charge of communication with drug reps to keep samples on hand
- Created lab orders, x-ray, CT, and MRI and any other imaging for doctor to approve and sign
- Assisted Doctor in Joint injections, preparing medication for injections, and preparing fluid draws to send to laboratory for testing
- Preparing patients for Joint Injections, giving patients Biologic drug injections
Medical Processor
Aerocare Home Medical, Adapt Health Company
03.2022 - 07.2023
- Processing Medicare Cpap orders by Medicare guidelines
- Confirming all information given with patient
Medical Assistant/ Front Receptionist
Dr Jose Capellan pulmonologist
03.2020 - 03.2022
- I work the front desk checking people in and out, taking payments and adding them to accounts!
- I check all scan boxes and faxes and add them to the correct personnel
- I also have some experience posting insurance payments
- I control multi line phones, along with calling patients to confirm or change appointments along with many other daily tasks
911 Dispatcher
Allegiance Mobile Health
10.2019 - 07.2020
- I dispatch ambulance and fire as needed with a 4 screen Cad system!
- Multi-Line phone system, and multi-tasking is a must
Education
Medical Assistant -
CHI ST Lukes Memorial
Trinity, TX10.2019
Medical Assistant - phlebotomy
Angelina College
Lufkin, TX02.2018
Basic EMT - undefined
Wright Choice Home Health
Scenic Loop, TX02.2013
Skills
- ECW experience 5 years
- Microsoft Word
- Typing
- Filing
- Multi-Line Phone System
- Customer Service
- Injections
- Patient Care
- Scheduling
- Vital Signs
- Phlebotomy
- Medical Records
- Conflict Resolution
- Team Player
- Payroll Processing
- Fluent in Medical Terminology
- Multi Tasking
- Excellent Patient Communication Skills
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Computer Savvy
- Exceptional Telephone Etiquette
- Advanced Word Processing
- CPR
- Venipuncture
- EKG
- EHR
- Epic
- Medical Office Experience
- Computer Skills
- Hospital Experience
- Triage
- ICD-10
- Medical Receptionist
- Anatomy Knowledge
- Medical Billing
- Insurance Verification
- Clerical Experience
- HIPAA
- Documentation Review
- Care plans
Certification
- Certified Medical Assistant, 12/01/13, 12/01/19
- CPR Certification, 12/01/17, 12/01/18
- Basic EMT, 01/01/16, 08/01/16
Timeline
Front Desk Receptionist/Certified Medical Assistant
Robert Health and Wellness
07.2024 - Current
Certified Medical Assistant
Center for Arthritis and Respirato
03.2023 - 05.2024
Medical Processor
Aerocare Home Medical, Adapt Health Company
03.2022 - 07.2023
Medical Assistant/ Front Receptionist
Dr Jose Capellan pulmonologist
03.2020 - 03.2022
911 Dispatcher
Allegiance Mobile Health
10.2019 - 07.2020
Medical Assistant - phlebotomy
Angelina College
Basic EMT - undefined
Wright Choice Home Health
Medical Assistant -
CHI ST Lukes Memorial
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