Merlen Sanchez
Hobbs,NM
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Motivated professional offering associate of applied science. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Certified Hemodialysis Technician
Kidney care center
Hobbs, NM
04.2022 - 12.2024
- Monitored patient vital signs throughout duration of dialysis treatments, and reported any changes or issues to physician.
- Observed infection control procedures at all times while working with potentially infectious bodily fluids.
- Maintained accurate records of all treatments performed, including patient data, fluid volumes and medications administered during each session.
- Conducted tests on blood samples collected from patients prior to treatments, recording results in patient charts for review by physicians.
- Responded to and managed emergency situations during dialysis treatments.
- Trained new dialysis technicians on machine operation and patient care procedures.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
Cashier
Pilot Freight Services
Hobbs, NM
01.2021 - 07.2023
- Trained new team members in cash register operation, stock procedures and customer services
- Discounted purchases by scanning and redeeming coupons
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered product advice
- Learned roles of other departments to provide coverage and keep store operational
Housekeeping Supervisor
Deep Cleaning Company
Hobbs, NM
01.2019 - 01.2021
- Swept and damp-mopped private stairways and hallways
- Mixed water and detergents or acids to prepare cleaning solutions
- Collaborated with front desk to respond promptly to guest requests and promote positive experience
- Polished furniture and room accessories to keep all areas bright and fresh
- Sanitized and cleaned sinks, mirrors, toilets and showers
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover
- Cleaned building floors by sweeping, mopping and scrubbing
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions
Hostess
Pacific Rim
Hobbs, NM
01.2017 - 10.2019
- Managed guest expectations by relaying information regarding hours, wait times and specials
- Resolved customer service and food-related issues to maintain guest satisfaction
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Greeted customers, answered questions and recommended specials to increase profits
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations
- Collected reservation information and communicated updates to guests via mobile device or in-person
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
Education
Associate of Applied Science -
NMSU
03.2023
High School Diploma -
Connection Academy
05.2019
Skills
- Customer Service
- Reliable and Responsible
- Problem Solving
- Honest and Ethical
- Work Task Prioritization
- Cooperative Attitude
- Feedback Acceptance
- Honest and Dependable
- Detail-Oriented
- Customer Assistance
- Records management
- Emergency response
- Infection control
- Healthcare compliance
- Team training
- Equipment maintenance
- Medical documentation
- Customer service
- Problem solving
- Critical thinking
- Time management
- Adaptable to change
- Diagnostic troubleshooting
- Emergency response preparedness
- HIPAA compliance
- Patient data management
Languages
English: Professional, Spanish: Professional
Timeline
Certified Hemodialysis Technician
Kidney care center
04.2022 - 12.2024
Cashier
Pilot Freight Services
01.2021 - 07.2023
Housekeeping Supervisor
Deep Cleaning Company
01.2019 - 01.2021
Hostess
Pacific Rim
01.2017 - 10.2019
Associate of Applied Science -
NMSU
High School Diploma -
Connection Academy