Various Management software including Yardi, MRI, Tenant Turner, Property Meld and others
Hi, I’m
Merlene Graham
Property Manager-Administrator
Atlanta,GA, USA
Summary
Dedicated and driven leader with nearly two decades of management experience. Providing premier service by taking initiative to meet and exceed expectations. Executing transparency as an active liaison to keep clear and open communications along all channels. Operating by example, with integrity, building bonds that create strong, productive teams who aim for excellence through combined efforts.
Overview
10
years of professional experience
1
Certification
Work History
Excalibur Homes LLCAtlanta, United States
Property Management (Leasing Administrator)
10.2021 - 01.2024
Job overview
- Directed SFR portfolio of over 600+ units, overseeing lease administration, marketing, financials and all tenant/owner relations
- Generate and execute new leases, achieving and surpassing monthly sales quotas with over 91% occupancy; increasing retention to 85% average monthly
- Solidify KPIs by orchestrating rent collections, payment processing, delinquency, bill-backs, concessions, utilities, monthly bills, budgets, reconciliations and all other reporting
- Acting as the liaison for all relations with clients, owners, board members, tenants, vendors, prospects, associates and others by forecasting, providing notices, problem solving, troubleshooting, and improvising
- Facilitating and enforcing city ordinances/guidelines, HOA CC&Rs, violations & ensured full policy compliance
- Attend court hearings, negotiate Consent Agreements & provide detailed support for Attorney Witness where applicable
- Well versed in HAP Contracts, Section8, Rental Assistance, HUD and some Government Funded Associations through various counties
- Compliant with Fair Housing and all other Federal, State and Local laws pertaining to Single/Multi-Family Housing
- Process Move-Ins, Move-Outs, Final Move-Out Accounting and Turns assistance
- Support maintenance, vendor relations, estimates, approvals & invoices
Sam's ClubMarietta GA
Department Manager (Member Services)
06.2018 - 04.2021
Job overview
- Established team priorities, maintained schedules and monitored performance
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Managed senior-level personnel working in marketing and sales capacities
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Defined clear targets and objectives with transparency and open communications to other team members
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Launched quality assurance practices for each phase of development
BlendAtlanta GA
Administrative Asst (P/T Sales Consultant 2017-18)
06.2014 - 11.2018
Job overview
- Achieving top sales progressing from intern, to sales coordinator and Assistant Manager
- Generated repeat business through exceptional customer service
- Supervised day-to-day operations to meet performance, quality and service expectations
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Leveraged data and analytics to make informed decisions and drive business improvements
- Established team priorities, maintained schedules and monitored performance by coaching mentoring and developing associates
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Set aggressive targets for employees to drive company success and strengthen motivation
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees while implemented mentoring program to promote positive feedback and engagement
Globe Life InsuranceNorcross, GA
Supervising Insurance Agent
02.2015 - 05.2017
Job overview
- Managed regional portfolio
- Oversee employees' benefits enrollment, issues and inquiries from plan participants regarding health welfare benefits and deductions through telephone, email, and in-person interactions
- Implemented open enrollment system to streamline benefits processes for employees
- Collaborated with HR to develop and maintain up-to-date benefits manual
- Coordinated and conducted employee orientations to promote understanding of coverage and options
- Supervised new agents; coaching, mentoring and developing agents to meet performance goals
Education
Florida State University
Associates of Arts in Business Administrative from Business Management & Marketing
06-2005
Certification
Licensed Real Estate Sales Person-GA #421507
Skills
Property management
Sales experience
Office administration
Real estate
Lease administration
Customer service
Training and mentoring
Property marketing
Staff management
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsWork from home optionHealthcare benefitsWork-life balance4-day work weekPaid time offSoftware
Timeline
Property Management (Leasing Administrator)
Excalibur Homes LLC
10.2021 - 01.2024
Department Manager (Member Services)
Sam's Club
06.2018 - 04.2021
Supervising Insurance Agent
Globe Life Insurance
02.2015 - 05.2017
Administrative Asst (P/T Sales Consultant 2017-18)
Blend
06.2014 - 11.2018
Florida State University
Associates of Arts in Business Administrative from Business Management & Marketing
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