Merlin Alvarado-Garay
Homestead,FL
Summary
Dynamic and bilingual Cashier/Retail Sales Associate with a proven track record at Old Navy, where I excelled in customer service and money handling. Demonstrated leadership by training new staff and enhancing safety protocols, significantly boosting customer satisfaction. Skilled in advanced typing and fluent in both Spanish and English, I adeptly meet diverse customer needs with efficiency and confidence.
Overview
3
3
years of professional experience
Work History
Cahier/Retail Sales Associate
Old Navy
Homestead, FL
04.2022 - Current
- Answered customers' questions and provided information on store procedures or policies.
- Cahier lead
- Maintained work area and kept cash drawer organized.
- Awareness Lead, go over safety topics and what to do incase of emergencies
- Trained new cashiers on proper use of registers and store policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed refunds and exchanges according to company policy.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL04-2023
Skills
- Money handling
- Policy and procedure adherence
- Customer needs assessment
- Customer service
- Fluent in Spanish
- Fluent in English
- Advanced typing
- Leadership strength
- Computer skills
Timeline
Cahier/Retail Sales Associate
Old Navy
04.2022 - Current
Associate of Arts - Business Administration
Miami Dade College
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