Merlin Del Pino
Lake Worth,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Busy Brooms Comercial Cleaning. Skilled in problem resolution and MS Office, adept at improving operational efficiency and fostering positive relationships. Demonstrates exceptional organizational skills and adaptability, ensuring high-quality service delivery and team agility. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Manager
Busy Brooms Comercial Cleaning
01.2010 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Head Custodian
Palm Beach County School District
04.2020 - 02.2022
- Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
- Contributed to a positive school culture through professional interactions with students, staff, and visitors.
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld a well-maintained school environment by coordinating deep-cleaning tasks during breaks and holidays.
- Managed inventory of cleaning supplies and equipment effectively to minimize waste and ensure timely replenishment.
- Collaborated with administrators to address specific facility needs during events or special projects.
- Reported vandalism or other damage to property to supervisor.
- Coordinated with contractors for timely completion of repair works ensuring minimal disruption to daily activities at the facility.
- Organized daily cleaning schedules for custodial team.
- Enhanced cleanliness and sanitation by implementing efficient custodial procedures and using appropriate cleaning solutions.
Education
Medical Assistant - Medical Assistant
Med Vance Institute
Palm Springs Florida 12.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Work Planning and Prioritization
- Professional and Courteous
- MS Office
- Schedule Management
- Adaptability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Head Custodian
Palm Beach County School District
04.2020 - 02.2022
Manager
Busy Brooms Comercial Cleaning
01.2010 - Current
Medical Assistant - Medical Assistant
Med Vance Institute
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