Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

MERLINE AMEDE

FORT MYERS

Summary

Customer Service Representative with extensive experience in healthcare and financial counseling. Proven track record of delivering exceptional service in high-pressure environments. Bilingual in English and Haitian Creole, with strong communication and interpersonal skills. Recognized for analytical thinking and effective problem-solving in fast-paced settings.

Overview

5
5
years of professional experience

Work History

ER Financial Counselor

LMHS
Fort Myers
10.2022 - 03.2025
  • Assisted with insurance verification and financial screening, maximizing reimbursement.
  • Utilized Epic software for patient identity confirmation and Medicare necessity checks.
  • Obtain pre-authorization for services as required by insurance plans.
  • Ensure all authorizations are documented and updated in the system.
  • Evaluate patient financial responsibilities and provide estimates when necessary.
  • Confirm insurance coverage and verify patient eligibility with multiple payers.
  • Maintain a high level of customer service during all patient interactions.

Overnight Manager

RaceTrac Petroleum, Inc.
Fort Myers
12.2021 - 03.2024
  • Managed overnight operations, ensuring compliance with company policies and safety regulations while maintaining high service standards.
  • Supervised and trained overnight staff, fostering a collaborative environment and promoting exceptional customer service.
  • Monitored stock levels, conducted inventory audits, and coordinated with suppliers to maintain product availability and minimize waste.
  • Managed cash handling procedures, including end-of-shift cash reconciliation and daily financial reporting.

Caregiver

Creative Caregivers
Fort Myers
12.2019 - 12.2022
  • Provided compassionate personal care and assistance to elderly/disabled clients, including bathing, dressing, grooming, and mobility support.
  • Monitored clients' health and well-being, reporting any changes or concerns to medical professionals or family members.
  • Assisted with medication management, ensuring timely administration and adherence to prescribed schedules.
  • Prepared nutritious meals and assisted with feeding, accommodating dietary restrictions and preferences.
  • Maintained a clean, safe, and comfortable living environment by performing light housekeeping duties.
  • Offered companionship and emotional support to reduce feelings of loneliness and promote mental wellness.

Education

Associate's degree -

Florida Southwestern
Fort Myers, FL
06.2025

Skills

  • Financial counseling expertise
  • Experience in medical offices
  • Management of scheduling and records
  • Effective problem-solving strategies
  • Leadership experience
  • Professional phone etiquette
  • Proficiency in ICD-10 coding
  • Tech-savvy skills
  • Clerical typing abilities
  • Customer service proficiency
  • Administrative tasks support
  • Strong organizational skills
  • Knowledge of healthcare and insurance

Languages

HATIAN CRE0LE
Native/ Bilingual

Personal Information

Willing To Relocate: Anywhere

Timeline

ER Financial Counselor

LMHS
10.2022 - 03.2025

Overnight Manager

RaceTrac Petroleum, Inc.
12.2021 - 03.2024

Caregiver

Creative Caregivers
12.2019 - 12.2022

Associate's degree -

Florida Southwestern

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