Summary
Overview
Work History
Education
Skills
Timeline
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Merline Bowles

Merline Bowles

Winder,GA

Summary

Outgoing Front Office Assistant with 20+ years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and MS Office suite. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Front Office Assistant

ATJS-Braselton
05.2022 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Updated client databases regularly while maintaining accuracy in contact details comprehensively.
  • Supported staff members with administrative tasks, improving productivity across various departments.
  • Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.

Unit Secretary

Northside Forsyth Hospital
04.2019 - 04.2020
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Supported office staff and operational requirements with administrative tasks.
  • Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
  • Enhanced office productivity by handling high volume of callers per day.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
  • Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
  • Processed lab paperwork and requests according to physicians' orders.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Monitored inventory levels and advised management of need for replenishment.
  • Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
  • Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
  • Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
  • Evaluated and implemented changes to unit procedures based on feedback from staff, improving efficiency without compromising patient care quality.
  • Processed patient bills and payments, double checking information for accuracy.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Prepared and processed patient referrals and transfer requests.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Assisted with medical coding and billing tasks.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Processed medical insurance claims and payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Conducted patient intake interviews, recording and documenting relevant information.

Patient Service Coordinator

Huntersville OBGYN
05.2016 - 09.2017
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Maintained accurate patient records by diligently updating information in the electronic health record system.
  • Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
  • Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
  • Verified patient's insurance eligibility and benefits coverage.
  • Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
  • Facilitated the onboarding process for new clinical staff members by providing comprehensive training and support in navigating administrative tasks within the clinic environment.
  • Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
  • Ensured timely and accurate completion of all required documentation for regulatory compliance, contributing to the overall quality of patient care services provided by the clinic.
  • Collaborated with interdisciplinary healthcare teams to address complex patient needs and coordinate appropriate care plans.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Trained new staff on hospital processes and procedures.
  • Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
  • Contacted patients on annual renewal dates to offer assistance.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Delivered support to medical staff in completion of patient paperwork.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Resolved customer complaints using established follow-up procedures.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Verified patient insurance eligibility and entered patient information into system.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Office Assistant III

North Carolina Department Of Public Safety
07.2013 - 04.2016
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Maintained and updated office records, both digital and physical.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Delivered clerical support by handling range of routine and special requirements.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Optimized workflow processes through regular evaluation of office procedures for potential improvements.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Coordinated office events that promoted team cohesion and boosted overall morale among employees.
  • Managed travel arrangements for executives, resulting in cost savings on flights, accommodations, and transportation services.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Purchased and maintained office supplies.
  • Created and maintained detailed records of all office activities.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.
  • Compiled and analyzed data to produce reports.
  • Supported staff on special assignments and ad hoc projects.
  • Assisted with onboarding of new employees.
  • Coordinated travel arrangements for staff members.

Education

Medical Coding Certificate

Central Piedmont Community College
Charlotte, NC
12.2012

Orlando College
Orlando, FL
05.1993

Skills

  • Listening Skills
  • File Organization
  • Problem-solving skills
  • Time Management
  • Data Entry
  • Administrative Skills
  • Scheduling appointments
  • Reception duties
  • Appointment Setting
  • File Management
  • Scheduling and calendar management
  • Word Processing
  • Patient Charting
  • File Maintenance
  • Schedule Management
  • Document Management
  • Effective Planning
  • Insurance Verification
  • Meeting planning
  • Document Control
  • Billing and coding
  • Calendar Management
  • Inventory Support
  • Report Preparation
  • Presentation Creation
  • Support Services
  • Documentation and Recordkeeping
  • Administrative Support
  • Filing and data archiving
  • Multi-line phone proficiency
  • Inventory Replenishment
  • Project Planning

Timeline

Front Office Assistant

ATJS-Braselton
05.2022 - Current

Unit Secretary

Northside Forsyth Hospital
04.2019 - 04.2020

Patient Service Coordinator

Huntersville OBGYN
05.2016 - 09.2017

Office Assistant III

North Carolina Department Of Public Safety
07.2013 - 04.2016

Medical Coding Certificate

Central Piedmont Community College

Orlando College

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Merline Bowles