Merlin Garcia-Lopez
Raleigh,NC
Summary
Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction and streamline restaurant operations.
Overview
3
3
years of professional experience
Work History
Host
Los Tres Magueyes
Raleigh, NC
07.2023 - Current
- As a host, I greeted guests with a warm and friendly attitude, ensuring they felt welcome from the moment they entered. I efficiently managed reservations and seating arrangements, always striving to minimize wait times while keeping the flow of the restaurant smooth. I provided excellent customer service, addressing any guest concerns with professionalism and ensuring an overall positive dining experience.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Answered telephone to provide dining information and take reservations.
- Monitored dining area to assess server capacity and estimate wait times.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Performed light administrative duties such as filing documents and taking messages.
- Informed patrons of specialties and features.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Provided excellent customer service by anticipating customer needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Host
El Primo
Cary, NC
08.2021 - 05.2023
- As a host, I greeted guests with a warm and friendly attitude, ensuring they felt welcome from the moment they entered. I efficiently managed reservations and seating arrangements, always striving to minimize wait times while keeping the flow of the restaurant smooth. I provided excellent customer service, addressing any guest concerns with professionalism and ensuring an overall positive dining experience.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Answered telephone to provide dining information and take reservations.
- Monitored dining area to assess server capacity and estimate wait times.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Education
High School Diploma -
Cary High
Cary, NC06-2025
Skills
- Telephone reception
- Team collaboration
- Guest feedback
- Customer service
- Professional appearance
- Hospitality and accommodation
- Multitasking proficiency
- Effective time management
- Customer engagement
- Server support
- Foreign language skills
- Sales strategies
Affiliations
- Go to school
- Go to the Gym
- 4.0 GPA
Languages
Spanish
Native/ Bilingual
Timeline
Host
Los Tres Magueyes
07.2023 - Current
Host
El Primo
08.2021 - 05.2023
High School Diploma -
Cary High
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