Merlinny Pierre-Louis
Winter Haven
Summary
Experienced with customer retention strategies that drive loyalty and reduce churn. Utilizes effective communication and problem-solving skills to address client concerns proactively. Track record of building strong client relationships and fostering positive customer experience.
Ability to prioritize and meet deadlines within fast paced environment. Honest, Reliable, Professional, and carries out responsibilities in a like fashion. Capable of working without supervision.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retention Specialist
Spectrum (Charter Communication LLC)
05.2020 - 09.2024
- Managing the company's relationship with customers or clients to reduce customer attrition and increase revenue while quickly devising solutions to problems
Title Clerk
Workway Temp Agency/ CalAtlantic Title
08.2019 - 03.2020
- Prepared and processed Title documents to transfer ownership of property for real estate
- Ordered Estoppel's, Statements of Account, and HOA's from Home Owner's Association, and all documents needed for closing
- As well as sending out checks on company's behalf
Insurance Agent
5 STAR INSURANCE
03.2019 - 08.2019
- Writing and Binding policies for different Insurance carriers
- Reviewing policies, adding Endorsements, and any needed changes on customer's behalf
SECRETARY
GC SERVICES
01.2014 - 03.2016
- Inbound calls include assisting customers by processing payments, setting payment arrangements on their accounts, and also restoring services after disconnection
- Outbound calls include collecting on past due balances, and disconnected accounts
SECRETARY
FREEWAY INSURANCE
01.2014 - 02.2016
- Duties include basic clerical skills
- Also Managing customer files and other records in office, answering phone calls, scanning, faxing, preparing memos, and letters on companies behalf
HOME HEALTH AIDE
UTOPIA HOMELHEALTH CARE
08.2012 - 06.2013
- Assisting patients with help in their homes including bathing, feeding, light housework, running errands, and companionship
CUSTOMER SERVICE REP
Accent
11.2010 - 04.2011
- Complied data, computed fees and charges, and prepared invoices for billing purposes
- Duties included computing costs and calculating rates for goods, services, and shipment of goods; posting data, and keeping other relevant records
- Work would sometimes involve the use of a computer, typewriter, calculator, and or adding and book keeping machines
CUSTOMER SERVICE REP (CSR)
ICT GROUP
10.2009 - 10.2009
- Interacted with customers and provided information in response to inquiries about products and services
- Job also required resolving customers' complaints
Education
Certificate -
Center of Hope
Certificate in Med Tech -
Mulberry Technical Center
12.2012
Vocational School -
04.2012
Vocational in Medical Assistant -
Everest University
06.2009
High school diploma -
Winter Haven Senior High School
Winter Haven, FL01.2002
Skills
- Customer Service
- Computer Skills
- Account Management
- Clerical Experience
- Telemarketing
- Writing Skills
- Order Entry
- Documentation skills
Certification
Drivers License
Timeline
Retention Specialist
Spectrum (Charter Communication LLC)
05.2020 - 09.2024
Title Clerk
Workway Temp Agency/ CalAtlantic Title
08.2019 - 03.2020
Insurance Agent
5 STAR INSURANCE
03.2019 - 08.2019
SECRETARY
FREEWAY INSURANCE
01.2014 - 02.2016
SECRETARY
GC SERVICES
01.2014 - 03.2016
HOME HEALTH AIDE
UTOPIA HOMELHEALTH CARE
08.2012 - 06.2013
CUSTOMER SERVICE REP
Accent
11.2010 - 04.2011
CUSTOMER SERVICE REP (CSR)
ICT GROUP
10.2009 - 10.2009
Certificate in Med Tech -
Mulberry Technical Center
Vocational School -
Vocational in Medical Assistant -
Everest University
High school diploma -
Winter Haven Senior High School
Drivers License
Certificate -
Center of Hope
Similar Profiles
Rudolph ToussantRudolph Toussant
Lab Technician /Asset Manager at Spectrum (Charter Communication LLC)Lab Technician /Asset Manager at Spectrum (Charter Communication LLC)
Antoinette WilliamsAntoinette Williams
Account Management at Spectrum (Charter Communication LLC)Account Management at Spectrum (Charter Communication LLC)
KATHLEEN ASSMANNKATHLEEN ASSMANN
Inbound Call Center Agent at Spectrum (Charter Communication LLC)Inbound Call Center Agent at Spectrum (Charter Communication LLC)