Merly Nieves
Miami,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Administrative
Grand Opportunity Home Health
05.2023 - 08.2023
- Entered data and utilized Access database and Excel spreadsheets.
- Patient Discharge
- Billing facility claim
- Established administrative work procedures to track staff's daily tasks.
Sales Supervisor
Michael Kors
04.2016 - 09.2021
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Senior Sales
El Ganso
10.2015 - 02.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Beauty Consultant
Perfumerias Primor
05.2011 - 08.2015
- Recommended specific hair and beauty products to meet individual customer needs.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Identified client needs and recommended products based on preferences and requirements.
- Maintained counter and display areas for cleanliness and organization.
Telemarketing Agent
Lantec Marketing
02.2001 - 10.2010
- Followed up with customers to solicit further sales.
- Asked pertinent questions to understand customer requirements.
- Cold called over [Number] potential customers per day to help with marketing efforts and increase sales.
- Completed daily cold calling and outreach to build sales pipeline.
Education
Medio Y Diseño De Troquelado - Diseño Maquinaria Y Troquelado
Politecnico Armando Mestre Martinez
Arroyo Naranjo, La Habana , Cuba.07.1997
Cosmetology
Nouvelle Institute
Miami, FL 11.2023 - Current
Skills
- Appointment Scheduling
- Invoice Processing
- Presentation Design
- Reception Oversight
- Workflow Optimization
- Report Writing
- Office Administration
Languages
English
Limited Working
Timeline
Cosmetology
Nouvelle Institute
11.2023 - Current
Administrative
Grand Opportunity Home Health
05.2023 - 08.2023
Sales Supervisor
Michael Kors
04.2016 - 09.2021
Senior Sales
El Ganso
10.2015 - 02.2016
Beauty Consultant
Perfumerias Primor
05.2011 - 08.2015
Telemarketing Agent
Lantec Marketing
02.2001 - 10.2010
Medio Y Diseño De Troquelado - Diseño Maquinaria Y Troquelado
Politecnico Armando Mestre Martinez
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