Merlyn Paul
Anchorage
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Receptionist
Northern Air Cargo
01.2020 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained visitor log for entering and leaving facility for security purposes.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Confirmed appointments, communicated with clients, and updated client records.
Coaching Assistant
West Anchorage High School
08.2018 - 11.2023
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Established clear benchmarks for performance and monitored individual and team progress.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent area, and optimize training sessions
- Stretched, warmed up, and completed conditioning exercises properly to reduce injuries, and prepare athletes for competitions and tournaments.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements, special events such as pre-season tryouts, training camps and special workshops to support team goal
- Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
- Held special events to promote camaraderie among teammates, families, and community members.
- Recruited athletes
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with athletes to provide ongoing support and encouragement.
Sales Associate
Salvation army
06.2017 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, promote specific merchandise, rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging, and managing returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, potential customers, answering all questions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier
McDonald's Restaurant
06.2016 - 06.2017
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
West Anchorage High School
Anchorage, AK05.2016
Skills
- Reception Desk Management
- Organization and Efficiency
- Information Protection
- Process Payments
- Data Inputting
- Meeting Preparation
- Facility Safety
- Recruitment
- Report Preparation
- Customer Service
- Multi-Line Phone Talent
- Career Development
- Strong Verbal Communication
- Weight Loading
- Positive Customer Experience
- Safety-Conscious
Additional Information
- John Bradford
NAC Cargo Services Manger
Northern Air Cargo
3900 Old Int'l Airport Rd,
Anchorage, AK 99502
1(907) 771-6140
JBradford@nac.aero
- Sandra Williams
SASS Admin Manager
Northern Aviation Services LLC
4150 Old Int'l Airport Rd
Anchorage, Ak 99502
1(907)249-5161
swilliams@saltchukaviationss.com
- Jay Hepner
VP of Stores and Logistics
Aurora Stores Inc
445 East 5th Ave
Anchorage, Ak 99501
1(907)764-3805
jhepner@stuaqpak.com
Timeline
Receptionist
Northern Air Cargo
01.2020 - Current
Coaching Assistant
West Anchorage High School
08.2018 - 11.2023
Sales Associate
Salvation army
06.2017 - 07.2020
Cashier
McDonald's Restaurant
06.2016 - 06.2017
High School Diploma -
West Anchorage High School