Merlyn Paul
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Receptionist
Northern
01.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained visitor log for entering and leaving facility for security purposes.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Volleyball Coach
West Anchorage High School
08.2018 - 11.2023
- Recruiting, Creating different tactics to improve a teams strengths and weaknesses, Developing fundamentals, Team building, Analyzing Errors, and Communication.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Prepared athletes for special competitions and tournaments.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Stretched, warmed up, and completed conditioning exercises properly to reduce injuries.
- Reviewed and updated game strategies and techniques to optimize training sessions.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
- Researched and implemented new training methods and technologies to increase athleticism.
- Held special events to promote camaraderie among teammates, families, and community members.
- Recruited athletes
- Offered constructive feedback to clients to help reach goals.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Established clear benchmarks for performance and monitored individual and team progress.
- Facilitated group coaching sessions and provided individual coaching support.
- Developed relationships with clients to provide ongoing support and encouragement.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Encouraged athletes to find creative solutions to problems and maintain motivation.
Sales Associate
Salvation army
06.2017 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier • McDonald
McDonald's Restaurant
06.2016 - 06.2017
- Handled payments for both the front desk and back drive, also included dishwashing and, being a runner (person that refills all condiments, drink bases, food wraps, and desserts.)
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
West Anchorage High School
Anchorage, AK05.2016
Skills
- Schedule Management
- Organization and Efficiency
- Information Protection
- Telephone Skills
- Records Preparation
- Reminder Calls
- Organization Skills
- Sorting and Labeling
- Process Payments
- Data Inputting
- Meeting Preparation
- Customer and Client Relations
- Manage Files
- Time Management
- Performance Improvement
- Service-Orientation
- Appointment Scheduling Software
- Visitor Check-In
- Facility Safety
- Reception Desk Management
- Mail Handling
- Greet Guests
- Business Operations Understanding
- Office Equipment Operation
- PC Proficiency
- Multi-Line Telephone Systems
- Customer Service
- Expense Reporting
- Active Listening
- Supply Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
My life is my message.
Mohandas Gandhi
Timeline
Receptionist
Northern
01.2020 - Current
Volleyball Coach
West Anchorage High School
08.2018 - 11.2023
Sales Associate
Salvation army
06.2017 - 07.2020
Cashier • McDonald
McDonald's Restaurant
06.2016 - 06.2017
High School Diploma -
West Anchorage High School
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