MERNA WAHBA
Houston
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Training Liasion
United Airlines
01.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored participant workflow and behaviors throughout training process.
Airport Operations
United Airlines
10.2019 - Current
- Addressed and resolved passenger concerns regarding their flights and ticketing issues
- Enhance the travel experience of a hugely diverse clientele by providing superior and attentive customer service
- Conducted departure and arrival briefings.
- Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
- Coordinated with other agencies to maintain safe and secure airfield environment.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Announce and provide information on arrival and departing times, boarding procedures, gate changes, and carry-on guidelines
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
Lead Passenger Service Agent
Swissport Ground-handling
01.2019
- In charge of leading team in learning the required documents for international travel
- Developed relationships with direct airline staff and agents to ensure work Is completed
- Inform passengers of essential travel Information
- Trace lost, delayed, or misdirected baggage for passengers
- Train incoming agents to examine passports and visa regulations
- Prepare agents to follow the proper airline procedures in case of emergencies
Executive Assistant
Genesis Corporate Transportation
01.2014 - 01.2017
- Evaluated, staffed and filed away company projects
- Help customers reach agreement within quotes
- Conducted Company Meetings
- Communication with customers, employees, and other individuals to deliver proper services
- Review files, records and other documents to obtain Information to respond to requests
- Complete schedules, manage calendars and arrange appointments
Education
Bachelor of Liberal Studies - International Business
Texas State University
08.2018
International Business Program -
American College of Greece
Athens,GreeceSkills
- Customer Support
- Airline Operations
- FAA Regulations
- Collaborative Environments
- Performance Improvement
- Operational Efficiency
- Motivating Employees
- Confidentiality Requirements
- Team-Building Exercises
- Employee Performance Reviews
Languages
Arabic
Native or Bilingual
Timeline
Training Liasion
United Airlines
01.2023 - Current
Airport Operations
United Airlines
10.2019 - Current
Lead Passenger Service Agent
Swissport Ground-handling
01.2019
Executive Assistant
Genesis Corporate Transportation
01.2014 - 01.2017
Bachelor of Liberal Studies - International Business
Texas State University
International Business Program -
American College of Greece